Retail Sales Team Lead

2020 Companies•Dallas, TX

11d•Onsite

About The Position

The Retail Sales Team Lead is a full-time leadership role representing Reliant Energy in retail big-box locations. The Team Lead acts as a selling manager, leading by example through personal sales while building, training, and managing a team of Energy Pros. The role includes coaching team members on sales training, brand awareness, product knowledge, sales techniques, and issue resolution. Spanish fluency is preferred. The Team Lead oversees multiple retail locations, motivates Sales Associates to engage consumers about Reliant solutions, assesses customer needs, and helps identify opportunities to improve energy efficiency. The role supports the team in tailoring solutions, overcoming objections, meeting sales goals, and providing an excellent customer experience. Additional duties include sales and team performance, inventory tracking, schedule submission, client deposit follow-up, policy compliance, and customer complaint resolution.

Requirements

High school diploma or GED.
Demonstrated long-term excellent sales performance.
Excellent communication, presentation, interpersonal, and problem-solving skills.
Integrity and commitment to customer satisfaction.
Ability to multitask in a fast-paced, team environment.
Ability to work autonomously with excellent time management skills.
Availability to work evenings, weekends, and holidays as needed.

Nice To Haves

Fluency in English and Spanish, including the ability to read, write, and speak Spanish.

Responsibilities

Lead by example with personal sales while building and managing a team of Energy Pros.
Oversee management of multiple retail locations in big-box stores.
Motivate Sales Associates to engage consumers about Reliant solutions.
Assess customer needs and identify opportunities to improve energy efficiency.
Train, coach, and mentor team members on sales training, brand awareness, product knowledge, sales techniques, and issue resolution.
Teach team members to uncover consumer needs, deliver tailored solutions, and overcome objections.
Collaborate with the team to achieve sales goals and recognize success.
Deliver strong sales results and an exceptional customer experience.
Welcome customers, offer assistance, assess needs, and suggest products.
Meet or exceed personal monthly sales goals and established personal and team sales quotas.
Assist team members with closing sales and support overall team production.
Professionally resolve customer complaints and escalate them as appropriate.
Follow up on client deposits.
Ensure compliance with company policies and procedures.
Submit work schedules to the Manager for approval.
Accurately track inventory receipts and counts as appropriate.
Track and communicate activity to Retail Operations.
Perform other duties as assigned.