Seasonal Retail Sales Support Specialist - PVH Dress Shirts, Lenox Square Mall - Full Time
About The Position
The Vendor Paid Merchandise Selling Support Colleague assists customers with product selection, executes merchandise standards, and maintains selling-floor presentations for the represented brand or vendor. As a product expert for the vendor, the colleague supports customer-readiness standards by providing a memorable customer experience and keeping the shopping environment neat, clean, and organized. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability. The position requires customer service, product knowledge, merchandising, communication, basic math, independent work, multitasking, and teamwork. Retail hours may include days, evenings, weekends, and holidays. Physical duties include lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders; the role also involves frequent use of computers and other technology.
Requirements
- No specific educational accomplishments are necessary.
- Exceptional customer service skills.
- Strong merchandising skills.
- Ability to effectively communicate and present information to customers, peers, and all levels of management.
- Basic math skills, including addition, subtraction, multiplication, and division.
- Ability to use a calculator.
- Ability to work independently with minimal supervision.
- Ability to multitask in a fast-paced environment.
- Ability to collaborate as a team member.
- Energetic and positive attitude, with strong communication and interpersonal skills.
- Vision and creativity.
- Flexible scheduling and availability for retail hours, which may include days, evenings, weekends, and holidays.
- Ability to lift at least 30 pounds and perform the physical activities described for the role.
- Ability to use computers and other technology needed to perform job functions.
Responsibilities
- Make the customer the top priority.
- Use product knowledge to increase sales by educating and assisting customers with product choices.
- Maintain and recover the selling floor, ensuring sizes, colors, and styles are available.
- Maintain appropriate selling-floor presentation by promoting events and merchandise assortments.
- Keep fitting rooms customer-ready by clearing brand-specific merchandise and returning it to the appropriate selling-floor area.
- Provide a friendly and helpful customer experience.
- Drive and exceed department goals by carrying out Macy’s business initiatives.
- Communicate with vendors, Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers to support sales and event promotions.
- Follow safety and security policies and procedures.
- Complete other customer-facing tasks as needed.
- Maintain dependable attendance and punctuality.
- Foster acceptance and respect and build authentic relationships with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program, including mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
