Retail Sales Supervisor

Living Spaces•Scottsdale, AZ

2d•Onsite

About The Position

The primary role of the Sales Supervisor is to develop their team for success by becoming proficient in guest engagement to achieve revenue and budgeted sales targets. This role involves supporting and developing each team member through our sales proficiency process, ensuring accurate staffing, and assisting with schedules that match team member skills to guest demand. The Sales Supervisor will also model the Living Spaces Guest Engagement Sales Model, execute sales floor and guest engagement leadership responsibilities, and ensure team members complete ongoing development training and style guide directives. Additionally, they will address escalated guest situations, interpret data to assess departmental focus, and partner with Retail Sales Managers to meet and exceed sales goals. Fostering team member development through regular check-ins, one-on-one meetings, and performance management sessions is crucial for building a strong talent bench. The role also emphasizes cultivating a positive store culture as a servant leader, prioritizing guest and team member experiences, and implementing initiatives that boost morale and engagement.

Requirements

High School Diploma or GED equivalent
5 years of retail experience in a direct customer interactive environment required
Three years of supervisory experience required
Proficient experience in Microsoft Office programs

Nice To Haves

High volume experience is preferred
Experience working with Tableau is preferred

Responsibilities

Maintain a primary focus on the support and development of each team member through our sales proficiency process
Ensure that the retail store team is accurately staffed
Assist with developing schedules that accurately match team member skills to guest demand
Role Model the Living Spaces Guest Engagement Sales Model during sales engagements
Executes Sales Floor Leadership and Guest Engagement Leadership responsibilities when assigned
Ensure team completes ongoing development training
Executes style guide directives
Ensure daily task lists are completed by store teams
Help to address escalated guest situations and resolution
Ability to comprehend, interpret, and apply data to assess the current departmental focus
Partner with the Retail Sales Managers to meet and exceed sales goals
Foster team member development to build a strong talent bench for the organization's growth
Conduct regular check-ins, one-on-one meetings, and performance management sessions to provide feedback, support career advancement, and ensure team members have the skills necessary for future success
Cultivate a positive store culture by acting as a servant leader, prioritizing the experiences of both guests and team members
Implement initiatives that boost morale and engagement while meeting business goals, creating an environment where everyone feels valued