Retail Sales Supervisor

Living Spaces•Van Nuys, CA

7d•Onsite

About The Position

The primary role of the Sales Supervisor is to develop their team for success by becoming proficient in guest engagement to achieve revenue and budgeted sales targets. Essential Duties and Responsibilities include maintaining a primary focus on the support and development of each team member through our sales proficiency process, ensuring the retail store team is accurately staffed, and assisting with developing schedules that accurately match team member skills to guest demand. The supervisor will role model the Living Spaces Guest Engagement Sales Model, execute Sales Floor Leadership and Guest Engagement Leadership responsibilities when assigned, and ensure team completes ongoing development training and style guide directives. They will also ensure daily task lists are completed by store teams, help address escalated guest situations and resolution, and comprehend, interpret, and apply data to assess the current departmental focus. Partnering with Retail Sales Managers to meet and exceed sales goals, fostering team member development to build a strong talent bench, conducting regular check-ins, one-on-one meetings, and performance management sessions are also key responsibilities. The role involves cultivating a positive store culture by acting as a servant leader, prioritizing the experiences of both guests and team members, and implementing initiatives that boost morale and engagement while meeting business goals.

Requirements

High School Diploma or GED equivalent
5 years of retail experience in a direct customer interactive environment required
Three years of supervisory experience required
Proficient experience in Microsoft Office programs

Nice To Haves

High volume experience is preferred
Experience working with Tableau is preferred
Equivalent combination of education and experience will be considered

Responsibilities

Maintain a primary focus on the support and development of each team member through our sales proficiency process
Ensure that the retail store team is accurately staffed
Assist with developing schedules that accurately match team member skills to guest demand
Role Model the Living Spaces Guest Engagement Sales Model during sales engagements
Executes Sales Floor Leadership and Guest Engagement Leadership responsibilities when assigned
Ensure team completes ongoing development training
Executes style guide directives
Ensure daily task lists are completed by store teams
Help to address escalated guest situations and resolution
Ability to comprehend, interpret, and apply data to assess the current departmental focus
Partner with the Retail Sales Managers to meet and exceed sales goals
Foster team member development to build a strong talent bench for the organization's growth
Conduct regular check-ins, one-on-one meetings, and performance management sessions to provide feedback, support career advancement, and ensure team members have the skills necessary for future success
Cultivate a positive store culture by acting as a servant leader, prioritizing the experiences of both guests and team members
Implement initiatives that boost morale and engagement while meeting business goals, creating an environment where everyone feels valued

Benefits

Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)
Overtime pay is available for eligible, non-exempt Team Members
Reimbursement for expenses as required by applicable law and Company policy
Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's