Retail Sales Specialist - Mink Rugs, Old Orchard - Full Time

Macy's•Skokie, IL

1d•$15 - $21•Onsite

About The Position

As a Vendor Ambassador for Rugs, you provide outstanding customer service in our rug department and create a memorable shopping experience for our customers. In this role, you are responsible for meeting sales goals, cultivating repeat clientele, selling protection plans, and managing return rates. You will be the rug expert for your area by demonstrating superior product knowledge to upsell and suggest the best rug items for specific customer needs. You will champion best practices to sell rugs with your fellow colleagues, communicate trends and execute company and vendor initiatives.

Requirements

Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
Communication: Comfortable communicating with customers virtually, via phone, and in person.
Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources.
Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Collaboration: Partnership with the total team to drive sales and deliver the customer experience.
Demonstrate ability to build relationships and convert customers into clients
Energetic and positive attitude
Possess vision and creativity
Self-starter, able to work independently and as part of a team; must have excellent time management skills
Ability to effectively communicate and present information to customers, peers, and all levels of management
Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments
Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
1-2 years of previous selling or retail related experience is required

Responsibilities

Engage with customers to understand their needs, demonstrating knowledge of the vendors' products and services to build sales, brand loyalty, and minimize returns
Demonstrate knowledge of products and services to build rapport and loyalty
Understand how to drive sales through vendor training, events, and strategies
Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
Communicates with vendors and store leadership to execute company and store-based events to achieve sales goals
Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals
Leverage vendor relationships and product knowledge tools to increase product and brand awareness across entire store
Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare
Ensure high-level of customer service through problem-solving and customer-focused solutions
Adhere to Asset Protection and inventory control compliance procedures
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice