Retail Sales & Service Advisor
About The Position
The Retail Sales & Service Advisor delivers an exceptional customer experience, drives retail sales, and supports front-of-house operations within a repair shop. This customer-facing role is the first point of contact for customers and sets the tone from greeting through checkout. The advisor specializes in front-of-house sales, service intake, product education, and operational support. The position does not perform device repairs, but contributes to customer engagement, sales growth, and smooth operations. The role is hourly and offers performance-based incentive opportunities, with individual performance metrics tied to sales and customer experience outcomes. The advisor reports to the Store Manager and is based in North Hills, Pennsylvania, at $17.00 per hour.
Requirements
- Previous customer service or retail sales experience is preferred.
- Strong communication and interpersonal skills.
- Comfort working in a fast-paced, sales-driven environment.
- Ability to multitask and manage customer interactions professionally.
- Basic technical aptitude and willingness to learn product offerings.
- Flexible availability, including evenings, weekends, and holidays as needed.
Nice To Haves
- Experience in wireless, electronics, retail, or service-based environments.
- Proven track record in sales or customer engagement roles.
- Experience handling customer transactions and point-of-sale systems.
Responsibilities
- Greet customers and provide a welcoming, professional in-store experience.
- Answer incoming calls and assist customers with service inquiries, pricing, and product information.
- Manage customer check-in and check-out accurately and efficiently.
- Educate customers on products, services, warranties, and available solutions.
- Support customer satisfaction initiatives, encourage positive customer reviews, and professionally resolve customer escalations.
- Build customer loyalty through consistent, high-quality interactions.
- Drive sales of retail products and services, including connected home products, protection plans, accessories, refurbished devices, and related offerings.
- Drive attachment and protection-plan attach rates as core sales performance metrics.
- Identify customer needs and recommend appropriate products and solutions.
- Maintain and merchandise accessory wall displays and retail presentation standards.
- Generate and follow up on customer leads and sales opportunities.
- Meet or exceed individual sales and performance goals.
- Assist with daily front-of-house operational tasks, including cleaning and store organization.
- Maintain accurate customer records and transaction documentation.
- Support inventory awareness and retail readiness standards.
- Collaborate with repair technicians and store leadership to ensure smooth customer handoffs and workflow between technicians and the sales floor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
