Retail Sales & Service Advisor

Asurion•Phoenix, AZ

1d•Onsite

About The Position

The Retail Sales & Service Advisor delivers an exceptional customer experience while driving retail sales and supporting front-of-house operations in a repair shop. This customer-facing role focuses on sales, service intake, product education, and operational support, serving as the first point of contact for customers. The advisor sets the tone from greeting through checkout and serves as the store’s front-of-house selling specialist. The position does not perform device repairs, but contributes to customer engagement, sales growth, and operational flow.

Requirements

Strong communication and interpersonal skills.
Comfort working in a fast-paced, sales-driven environment.
Ability to multitask and manage customer interactions professionally.
Basic technical aptitude and willingness to learn product offerings.
Flexible availability, including evenings, weekends, and holidays as needed.

Nice To Haves

Previous customer service or retail sales experience is preferred.
Experience in wireless, electronics, retail, or service-based environments.
Proven track record in sales or customer engagement roles.
Experience handling customer transactions and point-of-sale systems.

Responsibilities

Greet customers and provide a welcoming, professional in-store experience.
Answer incoming calls and assist customers with service inquiries, pricing, and product information.
Manage customer check-in and check-out accurately and efficiently.
Educate customers about products, services, warranties, and available solutions.
Support customer satisfaction initiatives, encourage positive customer reviews, and resolve customer escalations professionally and confidently.
Build customer loyalty through consistent, high-quality interactions.
Drive sales of retail products and services, including connected home products, protection plans, accessories, refurbished devices, and related offerings.
Drive attachment and protection plan attach rates as core sales performance metrics.
Identify customer needs and recommend appropriate products and solutions.
Maintain and merchandise accessory wall displays and retail presentation standards.
Generate and follow up on customer leads and sales opportunities.
Meet or exceed individual sales and performance goals.
Assist with daily front-of-house operational tasks, including cleaning and store organization.
Maintain accurate customer records and transaction documentation.
Support inventory awareness and retail readiness standards.
Collaborate with repair technicians and store leadership to ensure smooth customer handoffs and workflow, bridging the repair-to-sell handoff between technicians and the sales floor.