Retail Sales & Service Advisor

Asurion•Rock Hill, SC

1d•Onsite

About The Position

The Retail Sales & Service Advisor delivers an exceptional customer experience while driving retail sales and supporting front-of-house operations within a repair shop. This customer-facing role focuses on sales, service intake, product education, and operational support, and serves as the first point of contact for customers. The advisor sets the tone from greeting through checkout and acts as the store’s front-of-house selling specialist. The position does not perform device repairs, but supports customer engagement, sales growth, and operational flow. The role includes greeting and assisting customers, managing service intake and checkout, explaining products and services, addressing customer escalations, and building customer loyalty. It also involves recommending and selling retail products and services, maintaining merchandise displays, following up on leads, and meeting individual sales goals. Additional duties include maintaining accurate records, supporting store organization and inventory readiness, and coordinating with repair technicians and store leadership to support smooth customer handoffs and workflow. This is an hourly position with performance-based incentive opportunities. Individual performance metrics are tied to sales and customer experience outcomes. The position reports to the Store Manager.

Requirements

Previous customer service or retail sales experience is preferred.
Strong communication and interpersonal skills.
Comfort working in a fast-paced, sales-driven environment.
Ability to multitask and manage customer interactions professionally.
Basic technical aptitude and willingness to learn product offerings.
Flexible availability, including evenings, weekends, and holidays as needed.

Nice To Haves

Experience in wireless, electronics, retail, or service-based environments.
Proven track record in sales or customer engagement roles.
Experience handling customer transactions and point-of-sale systems.

Responsibilities

Greet customers and provide a welcoming, professional in-store experience.
Answer incoming calls and assist customers with service inquiries, pricing, and product information.
Manage customer check-in and check-out processes accurately and efficiently.
Educate customers on products, services, warranties, and available solutions.
Support customer satisfaction initiatives and encourage positive customer reviews.
Take ownership of resolving customer escalations professionally and confidently.
Build customer loyalty through consistent, high-quality interactions.
Drive sales of retail products and services, including connected home products, protection plans, accessories, refurbished devices, and related offerings.
Drive attachment and protection plan attach rates as core sales performance metrics.
Identify customer needs and recommend appropriate products and solutions.
Maintain and merchandise accessory wall displays and retail presentation standards.
Generate and follow up on customer leads and sales opportunities.
Meet or exceed individual sales and performance goals.
Assist with daily front-of-house operational tasks, including cleaning and store organization.
Maintain accurate customer records and transaction documentation.
Support inventory awareness and retail readiness standards.
Collaborate with repair technicians and store leadership to ensure smooth customer handoffs and workflow, bridging the repair-to-sell handoff between technicians and the sales floor.