Retail Sales (PT) - Gift Shop (#101)

Cloverkey•Boston, MA

5d•Onsite

About The Position

Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a Part Time Sales Associate for the Gift Shop at Boston Children's Hospital in Boston, MA, who embodies these qualities and is ready to take our store to the next level. Our Sales Associates play key roles in creating an outstanding shopping experience by delivering exceptional customer service and supporting the daily operations of the gift shop. This position is responsible for helping customers, achieving store sales goals, maintaining a clean and inviting shopping environment, accurately processing transactions, and building positive relationships with hospital staff, volunteers, patients, and visitors. The ideal candidate is dependable, service-oriented, and committed to representing Cloverkey with professionalism and care. All candidates selected for employment must successfully complete any required hospital occupational health screenings and onboarding requirements before beginning work. Employment is contingent upon successfully meeting all applicable hospital onboarding and occupational health requirements.

Requirements

High School Diploma or equivalent
Previous experience in gifts sales or a related field is preferred
Knowledge of basic math skills for processing transactions
Excellent phone etiquette and communication skills
Effective time management skills to prioritize tasks and meet deadlines
Strong sales skills with the ability to upsell and cross-sell products
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Ability to stand during scheduled shift
Ability to build rapport with customers with strong customer service skills

Responsibilities

Deliver an exceptional customer experience by warmly greeting every customer, providing personalized service, and inviting them to return.
Meet individual and store sales goals while contributing to overall store performance.
Maintain an organized, clean, and visually appealing gift shop that reflects Cloverkey merchandising standards and hospital infection prevention requirements.
Accurately process customer transactions and handle cash, credit cards, payroll deductions, hospital charge accounts, and other approved payment methods.
Balance and verify cash drawers at the beginning and end of each shift, following established cash handling procedures.
Promptly report and document any cash discrepancies in accordance with company policy.
Maintain reliable attendance, work scheduled shifts and follow Cloverkey and hospital policies and professional appearance standards.
Build positive relationships with hospital staff, volunteers, patients, and visitors while representing Cloverkey in a professional manner.
Understand daily store operations and contribute to a collaborative team environment focused on excellent service and sales results.
Demonstrate accountability, professionalism, and a commitment to continuous improvement as measured through individual and team performance.
Other duties as assigned by Store Manager, Assistant Manager, District Manager or Corporate as needed.