Retail Sales (PT) - Gift Shop (#101)

Cloverkey LLC • Boston, MA

6d • Onsite

About The Position

Cloverkey is a family-owned business specializing in retail gift shops within hospital systems. They are seeking a Part Time Sales Associate for the Gift shop at Boston Children's Hospital. The role involves creating an outstanding shopping experience through exceptional customer service, supporting daily operations, helping customers, achieving sales goals, maintaining a clean environment, processing transactions accurately, and building positive relationships with hospital staff, volunteers, patients, and visitors. The ideal candidate should be dependable, service-oriented, and professional.

Requirements

• High School Diploma or equivalent
• Knowledge of basic math skills for processing transactions
• Excellent phone etiquette and communication skills
• Effective time management skills to prioritize tasks and meet deadlines
• Strong sales skills with the ability to upsell and cross-sell products
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to stand during scheduled shift
• Ability to build rapport with customers with strong customer service skills

Nice To Haves

• Previous experience in gifts sales or a related field is preferred

Responsibilities

• Deliver an exceptional customer experience by warmly greeting every customer, providing personalized service, and inviting them to return.
• Meet individual and store sales goals while contributing to overall store performance.
• Maintain an organized, clean, and visually appealing gift shop that reflects Cloverkey merchandising standards and hospital infection prevention requirements.
• Accurately process customer transactions and handle cash, credit cards, payroll deductions, hospital charge accounts, and other approved payment methods.
• Balance and verify cash drawers at the beginning and end of each shift, following established cash handling procedures.
• Promptly report and document any cash discrepancies in accordance with company policy.
• Maintain reliable attendance, work scheduled shifts and follow Cloverkey and hospital policies and professional appearance standards.
• Build positive relationships with hospital staff, volunteers, patients, and visitors while representing Cloverkey in a professional manner.
• Understand daily store operations and contribute to a collaborative team environment focused on excellent service and sales results.
• Demonstrate accountability, professionalism, and a commitment to continuous improvement as measured through individual and team performance.
• Other duties as assigned by Store Manager, Assistant Manager, District Manager or Corporate as needed.

Benefits

• All candidates selected for employment must successfully complete any required hospital occupational health screenings and onboarding requirements before beginning work. Employment is contingent upon successfully meeting all applicable hospital onboarding and occupational health requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED