Retail Sales Program Manager

ARS-Rescue Rooter•Schaumburg, IL

3d•Hybrid

About The Position

This role leads a team responsible for generating residential HVAC service and system replacement leads through customer engagement in retail environments. As a Retail Program Manager, you will lead the retail sales team responsible for promoting HVAC services, heating and air conditioning consultations, and indoor air quality solutions. This role requires a highly motivated leader who can build strong retail partnerships while driving HVAC lead generation performance in store environments.

Requirements

High school diploma or GED required
Minimum of two years of demonstrated sales experience
Ability to work evenings and weekends as needed
Strong customer engagement and sales coaching skills
Ability to interpret training materials and support team development

Nice To Haves

Prior experience managing retail teams or field sales teams preferred
Strong leadership, communication, and organizational skills

Responsibilities

Recruit, train, and manage team members in the retail HVAC lead generation program
Manage daily and weekly associate performance, schedules, and activities to achieve lead generation goals
Hold regular team meetings to train, motivate, and support retail associates
Provide coaching, performance feedback, and leadership support to retail team members
Develop and implement sales strategies to increase HVAC lead generation and retail performance
Spend approximately 60–65% of time in the field supporting retail associates and store partnerships
Build relationships with retail store managers and home services teams
Track and report key performance metrics including leads generated, staffing levels, and retail program performance
Organize store events, promotions, and contests to increase customer engagement and lead activity
Provide technical updates and training regarding HVAC products, indoor air quality solutions, and seasonal promotions