Retail Sales Program Manager

Andy's Statewide Heating & Air Conditioning•Lake Orion, MI

3d•$70,000 - $80,000•Hybrid

About The Position

Andy's Statewide, part of American Residential Services (ARS), is seeking a Retail Sales Program Manager to recruit, train, and manage retail sales associates (SSAs) to meet daily and weekly lead goals. This role involves overseeing SSA schedules, performance, and activities to drive service center success, holding weekly team meetings, and training SSAs on product knowledge. The manager will also build a competitive environment through internal lead contests and challenges, spend a significant portion of time in the field coaching SSAs and working with retail store management, develop strong relationships with retail staff and area management, communicate performance updates to retail partners, and coordinate store events.

Requirements

3+ years of proven sales and management/supervisory experience strongly preferred
Strong interpersonal, organizational, communication, and sales skills
Ability to work evenings and weekends with minimal supervision
Comfort reading and applying technical training materials
Related experience, advanced training, or equivalent education may be considered

Responsibilities

Recruit, train, and manage retail sales associates (SSAs) to meet daily and weekly lead goals
Oversee SSA schedules, performance, and activities to drive service center success
Hold weekly team meetings to inform, motivate, and track progress vs. goals
Train SSAs on product knowledge (seasonal changes, IAQ materials, HVAC systems, etc.)
Build a competitive, engaging environment through internal lead contests and challenges
Spend 60–65% of your time in the field coaching SSAs and working with retail store management
Develop strong working relationships with retail store staff and area management
Communicate performance updates and staffing changes to retail partners
Coordinate and execute store events with active involvement from store leadership