Retail Sales - Plumbing

HARDWARE SALES INC•Bellingham, WA

1d•$20 - $24•Onsite

About The Position

Hardware Sales is seeking a knowledgeable and customer-focused Retail Sales Associate to join our Plumbing Department. In this role, you will assist customers with a wide range of plumbing needs—from basic home repairs to complex plumbing projects. The ideal candidate will bring prior hands-on plumbing experience and a strong understanding of plumbing systems, tools, and materials. Your ability to educate and guide customers will help ensure their projects are completed successfully and safely.

Requirements

Prior experience in retail, particularly in plumbing or hardware sales, is required.
Prior plumbing knowledge and/or hands-on plumbing experience is required.
Previous retail or customer service experience preferred.
Strong interpersonal skills with a professional and approachable demeanor.
Ability to work independently and as part of a team.
Comfortable with computer systems and retail software.
Standing and walking for extended periods.
Regular bending, squatting, climbing ladders, and navigating stairs.
Lifting and moving items up to 50 pounds from floor level to overhead.
Stocking shelves and handling large or bulky merchandise.

Responsibilities

Greet customers warmly and identify their plumbing needs.
Offer knowledgeable assistance and expert advice on plumbing products, fittings, tools, and repair techniques.
Demonstrate product functionality and guide customers toward effective solutions.
Resolve customer concerns promptly and professionally to ensure satisfaction.
Engage customers to understand their plumbing projects and recommend suitable solutions.
Upsell and cross-sell complementary products (e.g., pipe insulation, fasteners, valves, or water heaters).
Maintain expert-level knowledge of plumbing systems, including residential water supply and drainage, fixtures, and specialty tools.
Stay current on product offerings, new technologies, and industry trends.
Attend ongoing training to enhance skills and product knowledge.
Ensure plumbing displays are organized, clean, and well-stocked.
Assist in inventory management, including restocking shelves and monitoring inventory levels.
Set up promotional signage and displays as directed by management.
Support opening and closing duties as needed.
Participate in regular inventory counts and assist in loss prevention efforts.
Maintain a clean and safe work environment in the Plumbing Department.
Work cooperatively with coworkers and department managers to meet sales goals.
Offer support to other departments when needed to ensure a smooth customer experience.
Use computer systems for inventory lookups, pricing, order placement, and research.
Use a mobile scanning device for inventory counts, scanning outs, and assisting with general duties.
Perform independent product research using vendor sites or internal databases.