JM Wireless -FL North Washington Blvd -RSM-Metro by T-Mobile
About The Position
The Retail Sales Manager leads a retail wireless sales team, shapes the customer experience, and drives store sales and performance. The role involves recruiting, hiring, training, coaching, and evaluating employees; setting sales expectations; and managing staff schedules to maintain coverage. The manager promotes a customer-first approach, helps the team deliver personalized wireless solutions, and supports upselling, cross-selling, and account activations. The position also oversees daily store operations, including merchandising, inventory, store appearance, cash handling, and point-of-sale transactions. The manager ensures company policies and procedures are followed, tracks store performance metrics, and maintains visual merchandising standards. The job is full-time, with 45 hours of availability, and offers average hourly pay plus commission of $30–$62, with uncapped commission potential and individual commissions paid twice monthly.
Requirements
- Any combination of education and experience that provides the necessary skills and knowledge is acceptable.
- Typical qualifications include an associate or bachelor's degree with coursework in business, accounting, marketing, or management.
- 1–2 years of experience in retail sales management; wireless industry experience is preferred.
- Proven ability to meet or exceed sales goals.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Reliable transportation.
- Strong leadership and team-building skills.
- Excellent interpersonal and communication abilities.
- Strategic thinking, analytical, and problem-solving skills.
- A deep understanding of wireless products, plans, and trends.
- Adaptability to changing priorities and a fast-paced environment.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 40 pounds.
- Availability for 45 hours of work per week.
Nice To Haves
- Wireless industry experience.
Responsibilities
- Recruit, hire, and train sales employees.
- Motivate, coach, and provide regular feedback to foster a high-performance culture.
- Conduct employee performance evaluations and guide team development.
- Manage staff scheduling and ensure adequate coverage during peak hours.
- Drive store sales and meet or exceed performance goals.
- Promote a customer-first approach to support customer satisfaction and loyalty.
- Acquire and maintain customers.
- Help team members deliver personalized solutions and close sales.
- Conduct weekly staff meetings and set sales goal expectations.
- Model and support upselling, cross-selling, and account activation strategies.
- Oversee daily operations, including merchandising, inventory, and store appearance.
- Ensure company policies and operational procedures are followed.
- Manage cash handling and point-of-sale transactions accurately.
- Track and analyze store performance metrics to identify areas for improvement.
- Execute visual merchandising standards and keep the store brand ready.
Benefits
- Competitive base salary with uncapped commission potential.
- Individual commissions paid twice a month.
- Medical, dental, vision, and life insurance for full-time employees.
- 401(k) with employer match for full-time employees.
- Supplemental insurance available.
- Career advancement opportunities within a growing company.
- Ongoing training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
