Retail Sales Manager (Service Writer)
About The Position
Driven by Dobbs, a family of brands including Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care, is a rapidly expanding, multi-market automotive service organization. They offer a full selection of quality tire brands and comprehensive automotive services. The company invests in training, development, safety, and team well-being, empowering employees to deliver exceptional service. They also support local organizations and charities. The Retail Sales Manager plays a key role in driving sales performance and delivering exceptional customer experiences in a fast-paced automotive service environment. This position is responsible for assessing customer needs, recommending the right tires and services, and managing day-to-day sales operations. The ideal candidate combines strong automotive knowledge with excellent communication and multitasking skills to balance customer service, shop workflow, and team coordination. A hands-on leader, the Retail Sales Manager ensures a clean, organized, and customer-focused environment while achieving store performance goals.
Requirements
- Minimum of 1 year of experience in retail sales management.
- Valid Driver's License Required.
Nice To Haves
- Automotive repair industry experience is preferred.
Responsibilities
- Greet customers and assess their tire and automotive service needs with a professional, customer-focused approach.
- Recommend and sell tires, services, and accessories that align with customer requirements and store sales goals.
- Manage sales transactions across retail, wholesale, and national accounts accurately and efficiently.
- Oversee shop workflow to balance service sales with available staff, equipment, and time.
- Track inventory levels, assist with tire stocking, and maintain organized and attractive point-of-sale displays.
- Perform daily opening and closing duties, including safe handling of deposits and basic shop support tasks such as occasional tire mounting and balancing.
- Lead by example to promote a clean, organized, and customer-friendly showroom and service environment.
- Demonstrate strong multitasking abilities to manage customer interactions, sales activity, and operational priorities simultaneously.
- Apply automotive product knowledge to assist customers with tire selection, alignment needs, and general vehicle maintenance recommendations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
