Part-Time Retail Sales Manager
About The Position
The Part-Time Retail Sales Manager is an hourly supervisory position at Duluth Trading Company. The role sets and demonstrates the company’s “Go for WOW!” customer-service standard by providing friendly, solution-oriented service and leading the store team to create exceptional customer experiences. The manager oversees customer engagement and floor coverage, merchandise presentation and store readiness, sales and promotions, merchandise handling, cash and register functions, and store cleanliness and security. The position also provides regular feedback to employees, follows company policies, and helps ensure the safety of employees and customers.
Requirements
- High school diploma or equivalent.
- Authorization to work in the United States without sponsorship.
- Customer-centric approach.
- Takes pride in a job well done and demonstrates ownership of the store.
- Operates with integrity and trust.
- Excellent communication and listening skills.
- Collaborates and functions as part of a team.
- Ability to stand or walk for up to eight hours a day.
- Frequent reaching, bending, and twisting below the waist and above the shoulders; repetitive hand-to-finger motions; and reaching with hands and arms.
- Frequently lift up to 20 pounds and occasionally lift up to 40 pounds; push or pull up to 20 pounds.
- Ability to climb ladders, reach, and bend.
- Ability to work in temperatures ranging from 50 to 85 degrees, particularly in stockroom areas.
- Use a computer for up to 60% of the workday.
Nice To Haves
- Retail experience is preferred but not necessary.
Responsibilities
- Develop familiarity with the Duluth brand and product knowledge to provide solution-oriented, friendly customer service, and lead the store team in doing the same.
- Personally demonstrate excellent service and engagement and set expectations for the team.
- Manage floor coverage to engage customers and deliver the Duluth experience.
- Ensure customer profile information is accurately recorded.
- Respond proactively to customer concerns, provide positive resolutions, and make decisions as needed.
- Maintain merchandise presentation according to visual merchandising standards, current floor sets, and product messaging; ensure the sales floor is customer ready.
- Set up sales and promotions with appropriate signage and communication.
- Execute and supervise merchandise receipts and transfers, including checking in, hanging, steaming, and visual merchandising.
- Maintain cleanliness standards for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
- Provide employees with clear and consistent feedback on a regular basis.
- Follow company guidelines, policies, and programs and set a positive example.
- Understand, execute, and train employees on cash-handling and reporting functions.
- Process register functions and ensure they are followed in the store.
- Secure the store and respond to alarms as directed.
- Help ensure employee and customer safety and communicate concerns to the Store Manager or Assistant Store Manager.
- Perform other duties as directed.
Benefits
- Daily pay available.
- 40% employee discount.
- Eligible to participate in the 401(k) plan.
- Flexible scheduling.
- Comprehensive benefits package; eligibility requirements may apply.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
