Part-Time Retail Sales Manager

Duluth Trading Company•Woodbury, MN

2d•$21 - $23

About The Position

The Retail Sales Manager is a part-time hourly supervisory position responsible for delivering Duluth Trading Company’s “Go for WOW!” customer service standard. The manager develops strong familiarity with the brand and its products, demonstrates attentive customer service, and leads the store team in creating helpful and memorable customer experiences. The role oversees sales-floor coverage, customer profile accuracy, customer issue resolution, merchandise presentation, promotions, merchandise receipts and transfers, store cleanliness, employee feedback, and compliance with company policies. It also involves training and supervising cash-handling and register functions, helping secure the store, and communicating employee or customer safety concerns to store management. The position requires standing or walking for up to eight hours a day, frequent reaching, bending, twisting, and repetitive hand movements, lifting up to 20 pounds frequently and up to 40 pounds occasionally, and pushing or pulling up to 20 pounds. The employee must be able to climb ladders and work in temperatures ranging from 50 to 85 degrees. Computer use may account for up to 60% of the workday.

Requirements

High school diploma or equivalent.
Customer-centric approach.
Takes pride in work and demonstrates ownership of the store.
Operates with integrity and trust.
Excellent communication and listening skills.
Ability to collaborate and function as part of a team.
Authorization to work in the United States without sponsorship.
Ability to stand or walk for up to eight hours a day.
Frequent reaching, bending, and twisting below the waist and above the shoulders; repetitive hand-to-finger motions; and reaching with hands and arms.
Ability to frequently lift up to 20 pounds, occasionally lift up to 40 pounds, and push or pull up to 20 pounds.
Ability to climb ladders, reach, and bend.
Ability to work in temperatures ranging from 50 to 85 degrees.
Ability to use a computer for up to 60% of the workday.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Develop familiarity with the Duluth brand and comprehensive product knowledge, and lead the store team in providing solution-oriented, friendly customer service.
Demonstrate a high level of service and engagement and set customer-service expectations for the team.
Manage floor coverage to engage customers and deliver the Duluth experience.
Ensure customer profile information is accurately recorded.
Respond proactively to customer concerns, provide positive resolutions, and make decisions as appropriate.
Maintain merchandise presentation according to visual merchandising standards, floor sets, and product messaging; keep the sales floor customer-ready.
Set up sales and promotions with proper signing and communication.
Execute and supervise the accurate and timely handling of merchandise receipts and transfers, including checking in, hanging, steaming, and visual merchandising.
Maintain company cleanliness standards for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
Provide employees with clear and consistent feedback on a regular basis.
Follow company guidelines, policies, and programs, and set a positive example.
Understand, execute, and train employees on cash-handling and reporting functions.
Process register functions and ensure they are followed in the store.
Ensure the store is secured and respond to alarms as directed.
Help ensure employee and customer safety and communicate concerns to the Store Manager or Assistant Store Manager.
Perform other duties as directed.