JM Wireless - FL Seminole Blvd & 119th - RSM - Metro by T-Mobile
About The Position
The Retail Sales Manager leads a wireless retail store team, shapes the customer experience, and drives sales performance. The role includes recruiting, hiring, training, coaching, and evaluating employees; setting sales expectations; managing schedules and store coverage; and fostering a high-performance culture. The manager promotes customer satisfaction and loyalty, helps team members provide personalized wireless solutions, and supports upselling, cross-selling, and account activations. The position also oversees daily store operations, including merchandising, inventory, store appearance, cash handling, and point-of-sale transactions. The manager ensures compliance with company policies and operating procedures, reviews store performance metrics, and maintains visual merchandising standards. The listed average hourly compensation, including commission, is $30–$62, with uncapped commission potential. Individual commissions are paid twice a month. The role is full-time, with 45 hours of availability required.
Requirements
- One to two years of retail sales management experience; wireless industry experience is preferred.
- Proven ability to meet or exceed sales goals.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Reliable transportation.
- Strong leadership and team-building skills.
- Excellent interpersonal and communication abilities.
- Strategic thinking, analytical, and problem-solving skills.
- Deep understanding of wireless products, plans, and trends.
- Ability to adapt to changing priorities and a fast-paced environment.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 40 pounds.
- Availability for full-time work, listed as 45 hours.
- Any combination of education and experience that provides the necessary skills and knowledge is acceptable.
Nice To Haves
- Associate or bachelor's degree with coursework in business, accounting, marketing, or management.
- Wireless industry retail sales management experience.
Responsibilities
- Recruit, hire, and train sales team members.
- Motivate, coach, and provide regular feedback to foster a high-performance culture.
- Conduct employee performance evaluations and guide team development.
- Manage staff scheduling and ensure adequate coverage during peak hours.
- Drive store sales and meet or exceed performance goals.
- Promote a customer-first approach to support customer satisfaction and loyalty.
- Acquire and maintain customers.
- Enable team members to deliver personalized solutions and close sales.
- Conduct weekly staff meetings and establish sales goal expectations.
- Model and support upselling, cross-selling, and account activation strategies.
- Oversee day-to-day operations, including merchandising, inventory, and store appearance.
- Ensure company policies and operational procedures are followed.
- Manage cash handling and POS transactions accurately.
- Track and analyze store performance metrics to identify areas for improvement.
- Execute visual merchandising standards and keep the store brand ready.
Benefits
- Competitive base salary with uncapped commission potential.
- Medical insurance for full-time employees.
- Dental insurance for full-time employees.
- Vision insurance for full-time employees.
- Life insurance for full-time employees.
- 401(k) with employer match for full-time employees.
- Supplemental insurance available.
- Career advancement opportunities within a growing company.
- Ongoing training and professional development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
