JM Wireless -FL James L Redman & Alexander-RSM-Metro by T-Mobile
About The Position
The Retail Sales Manager leads a wireless retail store team, shapes the customer experience, and drives sales performance. The role includes recruiting, hiring, training, coaching, and evaluating staff; setting sales expectations; and managing schedules to ensure adequate coverage. The manager promotes a customer-first approach, helps acquire and retain customers, and supports personalized solutions, upselling, cross-selling, and account activations. The position also oversees daily store operations, including merchandising, inventory, store appearance, cash handling, and point-of-sale transactions. The manager ensures compliance with company policies and procedures, monitors store performance metrics, and maintains visual merchandising standards. Compensation is listed as average hourly pay plus commission totaling $30–$62 per hour, with uncapped commission potential and individual commissions paid twice monthly. The role is full-time, with 45 hours of availability required.
Requirements
- One to two years of experience in retail sales management; wireless industry experience is preferred.
- Proven ability to meet or exceed sales goals.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Reliable transportation.
- Strong leadership and team-building skills.
- Excellent interpersonal and communication abilities.
- Strategic thinking and strong analytical and problem-solving skills.
- Deep understanding of wireless products, plans, and trends.
- Ability to adapt to changing priorities and a fast-paced environment.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 40 pounds.
- Availability for full-time work, described as 45 hours.
Nice To Haves
- Wireless industry experience is preferred.
- An associate or bachelor's degree with coursework in business, accounting, marketing, or management is described as typical; the posting also states that any combination of education and experience providing the necessary skills and knowledge is acceptable.
Responsibilities
- Recruit, hire, and train sales staff.
- Motivate, coach, and provide regular feedback to foster a high-performance culture.
- Conduct employee performance evaluations and guide team development.
- Manage staff scheduling and provide adequate coverage during peak hours.
- Drive store sales and meet or exceed performance goals.
- Promote a customer-first approach and ensure customer satisfaction and loyalty.
- Acquire and maintain customers.
- Help team members deliver personalized solutions and close sales.
- Conduct weekly staff meetings and establish sales goals.
- Model and support upselling, cross-selling, and account activation strategies.
- Oversee day-to-day operations, including merchandising, inventory, and store appearance.
- Ensure company policies and operational procedures are followed.
- Manage cash handling and point-of-sale transactions accurately.
- Track and analyze store performance metrics to identify improvement opportunities.
- Execute visual merchandising standards and keep the store brand-ready.
Benefits
- Competitive base salary with uncapped commission potential; average hourly plus commission total compensation is stated as $30–$62 per hour.
- Individual commissions are paid twice a month.
- Medical insurance for full-time employees.
- Dental insurance for full-time employees.
- Vision insurance for full-time employees.
- Life insurance for full-time employees.
- 401(k) with matching for full-time employees.
- Supplemental insurance available.
- Career advancement opportunities within a growing company.
- Ongoing training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
