JM Wireless -FL 1st St W & 33rd-RSM-Metro by T-Mobile
About The Position
The Retail Sales Manager leads a wireless retail team, shapes the customer experience, and drives store sales and performance. The role includes recruiting, hiring, training, coaching, and evaluating staff; setting sales expectations; managing schedules and store coverage; and fostering a high-performance, customer-first environment. The manager also oversees daily store operations, including merchandising, inventory, cash handling, POS transactions, store appearance, policy compliance, performance tracking, and visual merchandising. Individual commissions are paid twice monthly. The position is full-time, with availability for 45 hours per week.
Requirements
- Any combination of education and experience that provides the necessary skills and knowledge is acceptable.
- Typically, an associate or bachelor's degree with coursework in business, accounting, marketing, or management.
- 1–2 years of retail sales management experience; wireless industry experience is preferred.
- Proven ability to meet or exceed sales goals.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Reliable transportation.
- Strong leadership and team-building skills.
- Excellent interpersonal and communication abilities.
- Strategic thinking, analytical, and problem-solving skills.
- Deep understanding of wireless products, plans, and trends.
- Ability to adapt to changing priorities and a fast-paced environment.
Nice To Haves
- Wireless industry experience.
Responsibilities
- Recruit, hire, and train sales staff.
- Motivate, coach, and provide regular feedback to foster a high-performance culture.
- Conduct employee performance evaluations and guide team development.
- Manage staff schedules and provide adequate coverage during peak hours.
- Drive store sales and meet or exceed performance goals.
- Promote a customer-first approach and support customer satisfaction and loyalty.
- Acquire and maintain customers.
- Help team members provide personalized solutions and close sales.
- Conduct weekly staff meetings and establish sales goals.
- Model and support upselling, cross-selling, and account activation strategies.
- Oversee day-to-day operations, including merchandising, inventory, and store appearance.
- Ensure company policies and operational procedures are followed.
- Manage cash handling and POS transactions accurately.
- Track and analyze store performance metrics to identify improvement opportunities.
- Execute visual merchandising standards and keep the store brand-ready.
Benefits
- Competitive base salary with uncapped commission potential.
- Individual commissions paid twice a month.
- Medical, dental, vision, and life insurance and a 401(k) with matching for full-time employees.
- Supplemental insurance available.
- Career advancement opportunities within a growing company.
- Ongoing training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
