Retail Sales Manager
About The Position
My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a team in providing a best-in-class customer service experience and building a loyal client base. The role involves training and leading a team to exceed sales targets, supervising daily operations including hiring, scheduling, developing, and coaching staff. Key responsibilities include achieving location goals, maintaining staffing levels through retention and development, building a client base through ethical practices, establishing business accounts, and maintaining a clean and safe store environment. The manager will also be responsible for enforcing operational policies, ensuring compliance with legal requirements, and staying updated on industry knowledge.
Requirements
- 1 year management experience in a similar field (Required), preferably in the Wireless Industry
- 1 year retail or customer-facing sales experience (Required)
- Ability to work flexible hours including evenings, weekends, and holidays (Required)
- Demonstrated ability to meet performance and operation standards (Required)
- Ability to motivate, lead, and coach to results (Required)
- Strong organizational skills and attention to detail (Required)
- Highly effective communication and interpersonal skills (Required)
- Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent. (Required)
Nice To Haves
- Bilingual (Preferred but may not be required depending on location)
- Bachelor’s degree (Preferred)
- Retail or customer-facing sales experience in the telecommunications industry (Preferred)
- Experience prospecting through outbound calls. (Preferred)
Responsibilities
- Achieve location goals by coaching and developing team members to achieve company-established Key Performance Indicators.
- Maintain location staffing through employee retention, recruiting and team member training and development.
- Build a steady client base by ethical and customer-centric business practices.
- Establish business accounts by partnering with AT&T Signature team in holding community events outside the store.
- Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policies.
- Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
- Uphold the stability and reputation of the location by complying with legal requirements.
- Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
Benefits
- Strong Base Pay and a commission and bonus schedule that rewards you for your hard work, dedication, and commitment to excellence
- Ongoing paid training
- Exciting career paths and growth potential.
- Uncapped commission program when meeting or exceeding sales goals
- Medical, Dental and Vision coverage
- Life Insurance
- 401(K) Retirement Program
- Paid Vacation Time
- Total Pet Plan and Pet Insurance
- Employee Assistance Program
- Discounts off our latest devices and AT&T service plans
- Welcome kit of fun gear to get you started that includes 2 AT&T work shirts and personal protective equipment
- Exclusive sales contests and incentives for hitting key AT&T initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
