Retail Sales Lead, Savage X Fenty (Orland Square Mall - Chicago, IL)

Savage X Fenty•Chicago, IL

7d•Onsite

About The Position

Savage X Fenty is looking for a driven and passionate Retail Keyholder to join their team at the Orland Square Mall in Chicago, IL. As a Retail Keyholder, you will support Store Leadership in building a fearless, confident, and inclusive team, bringing the Savage x Fenty experience to life in their first physical locations. You will work closely with the Store Leader to uphold the company's values and culture, contributing to an innovative retail experience for both the store team and customers. The role emphasizes creating a best-in-class employee environment and delivering an exceptional customer experience.

Requirements

1-2 years of retail experience in a high-volume retail environment is a plus.
Excellent verbal, written, and interpersonal communication skills with the ability to clearly communicate vision and purpose.
Ability to lead through ambiguity while managing multiple initiatives.
Tech-savvy or strong comfort with technology as a component of daily responsibilities.
Strong organizational skills, a sense of urgency, stellar time management, and acute attention to detail.
Self-directed and highly motivated to take ownership of tasks and ensure solutions.
Flexibility with schedule, as work hours are based on business needs.
Must be 18 years of age or older.

Responsibilities

Uphold an inclusive store culture reflective of brand values, fostering engaged sales advisors and outstanding customer experiences.
Partner with Store Leaders to deliver a dynamic customer journey with impactful visuals and technology, supported by a highly engaged store team.
Achieve KPI targets, budgets, and objectives by driving a culture of accountability for individual and overall performance.
Address business opportunities, risks, and roadblocks with urgency and a growth mindset in partnership with the Store Leader and relevant cross-functional teams.
Actively engage guests and VIP members with an experience centered on body positivity, product knowledge, and authenticity.
Provide training and immediate feedback to the store team on customer service models, performance expectations, and operational standards.
Collaborate with the Store Leader to inspire sales advisors to achieve individual and team performance targets.
Maintain visual merchandising standards through consistent coaching and training of the store team based on VM guides, floorsets, and expectations.
Serve as a resource for product knowledge, operational compliance, and global communication to all team members.
Maintain and achieve personal performance targets.