Retail Sales Keyholder

Cuyana•Palo Alto, CA

6d•Onsite

About The Position

Cuyana is looking for a full-time Retail Sales Floor Lead (Keyholder), for our Stanford store location. As a key member to our retail store leadership team, this position will maintain personal goals, guide junior team members, create a welcoming retail experience, and ensure consistent day-to-day business operations to help drive success.

Requirements

2+ yrs retail experience
6+ mos leadership exp in a sales driven environment
Apparel / accessories contemporary brand experience a must
Luxury / Clienteling experience a plus
Proven ability to lead a product and customer centric sales environment
A connection to Cuyana's Fewer, Better philosophy
Professional attitude, strong work ethic and ownership over role
Team player who thrives in a fast paced environment
Strong leadership, organization, written and verbal communication skills
Capable of handling difficult customer conversations
Technology savvy
Flexible work schedule - open availability for weekends, holidays, evenings, events
Able to bend, reach, lift, climb ladders, and move product
Able to carry boxes 25 - 30 lbs

Nice To Haves

Luxury / Clienteling experience a plus

Responsibilities

Achieve Sales and KPI targets.
Take ownership of delivering strong results; focusing on individual and team goals
Foster exceptional in-store experiences by modeling The Cuyana Customer Journey - Retail Experience and providing on-the-floor direction and coaching to associates.
Develop and maintain loyal client relationships through approved outreach methods
Provide customized virtual and in-person styling services through appointments
Proactively reach out to customers about new product launches and brand information
Demonstrate expertise in product and brand knowledge/story
Support the management team in generating new sales opportunities and engaging with clients
Supervise sales floor during manager absence, ensuring client engagement, sales achievement, and task completion
Ensure team members are aware of shift goals and support them in achieving them
Assist management team in training new associates on customer service standards, product knowledge, and POS
Demonstrate honest and effective communication while delivering and receiving feedback
Promote a respectful and productive team culture by helping to de-escalate and resolve conflicts when necessary
Follow opening/closing procedures and ensure compliance with Cuyana policies
Manage inventory tasks, including shipping & receiving and product processing
Maintain store appearance and organization
Monitor stock levels, restock products, and ensure visibility on the sales floor.
Operate the POS and resolve discrepancies
Delegate tasks to the team and manage sales floor coverage
Cuyana Community (help teammates during peak season, support retail events or community events)
Responsibilities may change based on business needs