Retail Sales Floor Support - Shoppes At Blackstone Valley Rack

Nordstrom•Millbury, MA

2d•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere for customers. They help deliver a quick and easy customer experience while keeping the store clean and clutter-free. Team members may work in different areas of the store to maintain sales floors and stockrooms and help customers find merchandise. Roles are available in Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their area of interest during the interview process. Sales and Customer Service duties include maintaining a well-presented sales floor through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting room customers, sorting and returning clothing, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational, merchandise, and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight and merchandise, fulfilling customer orders, preparing and shipping orders, using inventory management systems to scan and research shipments, maintaining clean and organized sales floors and stockrooms, and providing general store support such as setting up events, organizing the backroom, markdowns, and relocating fixtures. The role requires continuous movement for 6–8 hours per shift and handling merchandise, including bulky or awkwardly shaped items. Regular lifting is up to 10 pounds and occasional lifting is up to 25 pounds. Stock and Fulfillment team members frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The stated pay range is $18.15–$18.85 per hour; offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive customer environment.
Help ensure a quick and easy customer experience and keep the store clean and clutter-free.
Work in different store areas as needed to maintain sales floors and stockrooms and help customers find merchandise.
Keep the sales floor presentable through re-merchandising, sizing, filling in, and straightening merchandise.
Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems, bagging items, and handling bulky items.
Support fitting room customers by greeting and assisting them and sorting and returning clothing to the floor.
Sort and return clothing to the sales floor to maintain a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory-control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.