Retail Sales Floor Support & Stock - Danada Square East Rack

Nordstrom•Wheaton, IL

7d•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. The role helps keep the store clean and clutter-free and may involve working in different store areas, including Sales, Customer Service, Stock, and Fulfillment. Applicants can discuss which area interests them during the interview process. Sales and Customer Service work includes maintaining a runway-ready salesfloor through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions; operating point-of-sale systems; bagging items; supporting fitting rooms; returning clothing to the floor; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset protection standards; and promoting Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and unloading freight, unpacking and delivering merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems to scan and research shipments, maintaining clean and organized salesfloors and stockrooms, and providing general store support such as setting up events, organizing backrooms, processing markdowns, and relocating fixtures. The role requires continuous movement for 6–8 hours per shift and may involve frequent bending, twisting, squatting, flexing, reaching, and handling merchandise. Regular lifting is up to 10 pounds and occasional lifting up to 25 pounds; Stock and Fulfillment team members frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift and frequently bend, twist, squat, flex, and reach.
Ability to use hands frequently for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting them above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Maintain a runway-ready salesfloor through re-merchandising, sizing, filling, and straightening merchandise.
Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems and bagging items.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Keep the customer area clean and clutter-free by sorting and returning clothing.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise with technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders in a timely manner and prepare shipments according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.