Retail Sales Floor Lead, Operations

Article•Toronto, ON

2d•CA$26 - CA$28•Onsite

About The Position

As a Sales Floor Lead, Operations, you’ll help model meaningful customer experiences while supporting team success and driving showroom performance. For our new Toronto Store, you will play a pivotal role in shaping the success of our brand-new location. You are an Operational Champion & Role Model: Ready to establish foundational operational processes, maintain inventory accuracy, and step up as a trusted Manager on Duty to keep daily operations running safely and efficiently. You are a Hands-On Peer Coach: Skilled at supporting the team in real-time, sharing operational standards and safety practices, and guiding the floor during your MOD shifts to help Home Experts build confidence. You are a Champion for Customer Connection: Focused on ensuring a safe, organized, and operationally ready showroom that enables an incredible customer experience, while handling floor escalations with empathy and care.

Requirements

2+ years of experience in retail, hospitality, sales, customer service, or a similar customer-facing environment.
Keyholder experience (e.g., Lead, Senior Associate, or Keyholder) is highly preferred.
Proven experience with, or a strong interest in, clienteling, appointment-based selling, or customer outreach.
Comfort using point-of-sale systems, inventory management tools and retail technology.
Outstanding communication skills with a natural ability to connect with people and build trust quickly.
Leads by Example: Models hospitality-first service, positive energy, and work ethic on the sales floor.
Real-Time Support: Offers on-the-spot coaching, shares product tips, and helps peers gain confidence.
Operational Reliability: Comfortably steps up as the Manager on Duty (MOD) to keep the floor running smoothly and handle basic opening/closing procedures.
Positive Champion: Fosters a collaborative, supportive team environment where wins are celebrated.
A customer-first mindset and a passion for creating exceptional experiences.
Confidence building relationships and creating meaningful customer connections.
Resilience, adaptability, and the ability to multitask during busy showroom hours.
Strong sales and service instincts with the ability to influence and inspire others.
Uses sound judgment to make decisions and escalate issues when appropriate.
Open availability to work a flexible schedule, including weekends, evenings, and holidays.
Ability to frequently move throughout the showroom environment.
Ability to lift and move merchandise up to 30 lbs independently or with team assistance.
Legally able to work in Canada (FULL TIME HOURS year-round/ no Student VISA).
Completion of a criminal background check.

Nice To Haves

Keyholder experience (e.g., Lead, Senior Associate, or Keyholder)

Responsibilities

Champion operational standards, SOPs, and safety culture across the showroom and back-of-house environment.
Support shipment receiving, replenishment, inventory audits, and control practices.
Maintain a safe, organized showroom ready for promotions, events, inventory activities, and daily customer traffic.
Monitor inventory discrepancies, damages, and product recovery processes, partnering with leadership to resolve issues quickly.
Guide and coach associates on operational standards, safety practices, and accountability.
Create welcoming, engaging, and personalized experiences to build customer trust and loyalty.
Guide customers through their buying journey, recommend solutions, and consistently meet individual sales goals while supporting overall showroom performance.
Serve as the Manager on Duty during designated shifts, managing opening/closing checklists, and keeping the team organized and on task.
Support the onboarding of Home Experts, coaching them on operational standards, safety practices, and sales skills.
Serve as an accessible, trusted resource for the team throughout the day to keep the floor running smoothly.
Work directly under the Assistant Manager to help execute showroom initiatives and daily operational strategies.

Benefits

The Start Hourly Range is: $26-28/hour
Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.
RRSP Match: 4% matched contributions through Wealthsimple to help you save for the future.
Product Discount: 45% discount on our entire product range (15% for friends and family).
Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually) & 1 extra day off (Inclusion and Diversity Day)
Excellent extended health and dental benefits packages
$1000 health/lifestyle spending account for your total physical and mental well-being
TELUS Health App
Mental Health Assistance/Counseling
Virtual medical appointments
6 well-being (sick) days