Retail Sales Floor Associate
About The Position
The Retail Sales Floor Associate supports a consistently positive shopper experience by helping maintain a clean, organized, well-merchandised, and welcoming store environment during assigned shifts. The role provides friendly and efficient service through point-of-sale transactions, sales floor standards, merchandising, and general store-readiness tasks, following established processes aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment. Under the direction of store management, the associate completes assigned tasks and supports sales floor and front-end operations so the store remains clean, organized, and easy to navigate throughout the day. The role is grounded in Goodwill’s values of Teamwork, Respect, Uprightness, and Empowerment.
Requirements
- Ability to deliver friendly, respectful, and helpful shopper service.
- Ability to follow established processes, procedures, and safety guidelines.
- Basic math skills and attention to detail for accurate transactions.
- Ability to stand, walk, bend, and lift as required in a retail environment.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- High school diploma or equivalent.
- Prior retail, customer service, or production experience.
- Experience working in fast-paced, high-volume environments.
- Prior nonprofit or mission-based retail experience.
- Experience operating a point-of-sale system or handling cash transactions.
- Bilingual language skills.
Responsibilities
- Help maintain a clean, organized, and welcoming store environment and provide a consistently positive shopper experience.
- Greet, respect, engage, assist, and thank shoppers.
- Accurately process point-of-sale transactions and support smooth customer flow at the front end.
- Maintain shop-ready merchandising through timely recovery, basic replenishment, and compliance with presentation guidelines.
- Maintain cleanliness, organization, and safety in shopper-facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.
- Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner.
- Follow established processes for signage placement, price accuracy, fixture organization, and product presentation, and report concerns to store leadership.
- Complete assigned store-readiness tasks, including recovery, merchandising support, and basic housekeeping throughout the shift.
- Support assigned opening and closing routines.
- Assist with basic backroom, production, or operational support tasks as directed by store leadership.
- Follow company policies, safety guidelines, and operational procedures.
- Practice safe work behaviors and report hazards, incidents, or concerns to store management.
- Follow cash-handling, pricing-integrity, and loss-prevention procedures.
- Maintain a flexible schedule, including evenings, weekends, and holidays.
- Perform other duties as assigned to support overall store operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
