Retail Sales Floor Associate

Goodwill Industries of Middle Tennessee • Jackson, TN

3d

About The Position

The Retail Sales Floor Associate supports a consistently positive shopper experience by helping maintain a clean, organized, well-merchandised, and welcoming store environment during assigned shifts. The role provides friendly, efficient service through point-of-sale transactions, sales floor standards, merchandising, and overall store readiness while following established processes aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment.

Under the direction of store management, the associate completes assigned tasks and provides excellent shopper service to support sales floor and front-end operations. The role helps keep the store clean, organized, and easy to navigate throughout the day, grounded in Goodwill’s values of Teamwork, Respect, Uprightness, and Empowerment.

Requirements

• Ability to deliver friendly, respectful, and helpful shopper service.
• Ability to follow established processes, procedures, and safety guidelines.
• Basic math skills and attention to detail for accurate transactions.
• Ability to stand, walk, bend, and lift as required in a retail environment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent.
• Prior retail, customer service, or production experience.
• Experience working in fast-paced, high-volume environments.
• Prior nonprofit or mission-based retail experience.
• Experience operating a point-of-sale system or handling cash transactions.
• Bilingual language skills.

Responsibilities

• Help maintain a clean, organized, and welcoming store environment during assigned shifts.
• Greet, respect, engage, assist, and thank every shopper to provide a positive shopper experience.
• Accurately process point-of-sale transactions while providing friendly, efficient service and supporting smooth customer flow.
• Support shop-ready merchandising through timely recovery, basic replenishment, and adherence to presentation guidelines.
• Maintain cleanliness, organization, and safety in shopper-facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.
• Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner.
• Support signage placement, price accuracy, fixture organization, and product presentation; report concerns to store leadership.
• Complete assigned recovery, merchandising support, and basic housekeeping tasks throughout the shift.
• Support assigned opening and closing routines to prepare the store for shoppers.
• Assist with basic backroom, production, or operational support tasks as directed by store leadership.
• Follow company policies, safety guidelines, and operational procedures.
• Practice safe work behaviors and report hazards, incidents, or concerns to store management.
• Follow cash-handling, pricing-integrity, and loss-prevention procedures.
• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as assigned to support overall store operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED