Retail Sales Floor Associate
About The Position
The Retail Sales Floor Associate supports a consistently positive shopper experience by helping maintain a clean, organized, well-merchandised, and welcoming store environment during assigned shifts. The role provides friendly, efficient service through point-of-sale transactions, sales floor standards, merchandising, and overall store readiness while following established processes aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment. Under the direction of store management, the associate completes tasks consistently and supports sales floor and front-end operations so the store remains clean, organized, and easy to navigate throughout the day. The role is grounded in Goodwill’s values of Teamwork, Respect, Uprightness, and Empowerment.
Requirements
- Ability to deliver friendly, respectful, and helpful shopper service.
- Ability to follow established processes, procedures, and safety guidelines.
- Basic math skills and attention to detail for accurate transactions.
- Ability to stand, walk, bend, and lift as required in a retail environment.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- High school diploma or equivalent.
- Prior retail, customer service, or production experience.
- Experience working in fast-paced, high-volume environments.
- Prior nonprofit or mission-based retail experience.
- Experience operating a point-of-sale system or handling cash transactions.
- Bilingual language skills.
Responsibilities
- Help maintain a clean, organized, and welcoming store environment and provide a positive shopper experience.
- Greet, respect, engage, assist, and thank every shopper.
- Accurately process point-of-sale transactions and support smooth customer flow at the front end.
- Maintain shop-ready merchandising through timely recovery, basic replenishment, and established presentation guidelines.
- Maintain cleanliness, organization, and safety in shopper-facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.
- Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner.
- Support signage placement, price accuracy, fixture organization, and product presentation; report concerns to store leadership.
- Complete assigned tasks supporting store readiness, including recovery, merchandising support, and basic housekeeping.
- Support assigned opening and closing routines.
- Assist with basic backroom, production, or operational tasks as directed by store leadership.
- Follow company policies, safety guidelines, and operational procedures.
- Practice safe work behaviors and report hazards, incidents, or concerns to store management.
- Follow cash-handling, pricing-integrity, and loss-prevention procedures.
- Maintain a flexible schedule, including evenings, weekends, and holidays.
- Perform other duties as assigned to support store operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
