Retail Sales Director

Cellco Partnership • Milford, CT

3d • Hybrid

About The Position

You'll be a critical component in supporting business growth in your retail store district. You will help communicate business changes and key messages. You’ll drive a team composed of Retail Store Managers. Your main objective will be to develop a vision and purpose, along with sales strategies to motivate and inspire those most impacted by your direct reports. You’ll build a high-performance team culture, inspiring your team to deliver outstanding sales results through excellent customer experiences. Developing staff and leading the sales and experience efforts across your Retail district to deliver outstanding results. Fostering leadership qualities in your direct reports to motivate and coach their teams to high performance results, and to create a culture of collaboration and curiosity. Managing and growing the existing customer base. Monitoring financial, budgeting, and sales reporting for retail stores in your territory, and driving high-margin revenue across all branded distribution. Delivering shared customer experiences across the geography. Leading and communicating with teams as appropriate to ensure that deliverables are executed and best practices are shared across teams. Leading geographically dispersed teams by facilitating meetings, evaluating issues, providing solutions, and driving results against timelines. Identifying and facilitating new store openings, relocations, and refreshes. Developing local community relationships. Resolving employee and customer escalations in a timely manner. Ensure others understand the "why" behind change and strategies being set for the organization.

Requirements

• Bachelor's degree or four or more years of work experience.
• Ten or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Retail management experience.
• A valid driver's license.
• Eligibility to pass Motor Vehicle Record check.

Nice To Haves

• Knowledge of the wireless industry.
• Familiarity with billing systems and software packages.
• Experience managing competing priorities with tight deadlines in a dynamic environment.
• Experience forecasting, tracking, and reporting key financial, budget, and sales metrics.
• Strong communication skills.
• The ability to present to a variety of audiences.
• Demonstrated organizational, interpersonal, and negotiation skills.

Responsibilities

• Support business growth in a retail store district.
• Communicate business changes and key messages.
• Drive a team of Retail Store Managers.
• Develop a vision, purpose, and sales strategies to motivate and inspire direct reports.
• Build a high-performance team culture to deliver outstanding sales results and customer experiences.
• Foster leadership qualities in direct reports to motivate and coach their teams.
• Manage and grow the existing customer base.
• Monitor financial, budgeting, and sales reporting for retail stores.
• Drive high-margin revenue across all branded distribution.
• Deliver shared customer experiences across the geography.
• Lead and communicate with teams to ensure deliverables are executed and best practices are shared.
• Lead geographically dispersed teams by facilitating meetings, evaluating issues, providing solutions, and driving results.
• Identify and facilitate new store openings, relocations, and refreshes.
• Develop local community relationships.
• Resolve employee and customer escalations in a timely manner.
• Ensure understanding of the 'why' behind organizational changes and strategies.

Benefits

• Best in class medical, dental, and vision
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both
• Sales recognition programs
• Five weeks of paid time off (vacation, holidays, and personal days)
• 8 weeks of paid parental leave for eligible new parents (when paired with short-term disability, this benefit may provide up to 16 weeks of paid time off for the birthing parent)
• Up to $8K per year in tuition assistance
• Discounts up to 50% off on Verizon products and services
• Additional employee discounts on attractions, automotive, travel, and more
• In-person new hire experience
• Award-winning training programs
• Culture of learning
• Short and long term disability
• Basic life insurance
• Supplemental life insurance
• AD&D insurance
• Identity theft protection
• Pet insurance
• Group home & auto insurance
• Up to 8 company paid holidays per year
• Up to 6 personal days per year
• Adoption assistance
• Premium pay such as overtime, shift differential, holiday pay, allowances (depending on the role)
• Up to 15 days of vacation per year, which grows with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager