Retail Sales & Customer Solutions Representative with Shentel

Shentel•Radford, VA

1d•$45,000 - $60,000•Onsite

About The Position

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com. Build a Career Where Your Effort Pays Off — $45K–$60K+ Earning Potential $45,000–$60,000+ target earning potential through base pay, uncapped commission, and performance-based earnings Paid training, coaching, and ongoing support to help you succeed Opportunity to represent a well-known internet brand in your local community Are you energized by connecting with people, solving problems, and seeing your hard work reflected in your paycheck? As a Shentel Retail Sales & Customer Solutions Representative, you’ll help customers choose reliable, internet solutions while building a rewarding sales career with a team that invests in your success. High performers in this role have the opportunity to earn $60,000+ annually through base salary, uncapped commission, and performance-based earnings. About the Opportunity In this customer-facing role, you’ll engage with customers in the Shentel store and by phone, helping them understand their options and choose services that fit their needs. You’ll serve as a trusted guide, a problem solver, and a brand ambassador for Shentel in the community.

Requirements

Goal-driven and motivated by performance-based earnings
A strong communicator who builds rapport easily
Resilient, self-motivated, and comfortable working independently
Customer-focused, professional, and excited to represent Shentel in the community

Responsibilities

Welcome and assist customers through face-to-face interactions in the Shentel store
Provide sales and service support through our inbound customer call queue and make outbound warm calls to potential customers
Ask thoughtful questions, identify customer needs, and recommend Shentel solutions
Build relationships, follow up with customers, and grow your customer base
Use the sales techniques learned through paid training to meet and exceed goals
Process customer payments by credit card and cash