Retail Sales & Customer Solutions Representative with Shentel

Shenandoah Telecommunications • Covington, VA

23h • Onsite

About The Position

In this customer-facing role, you’ll engage with customers in the Shentel store and by phone, helping them understand their options and choose services that fit their needs. You’ll serve as a trusted guide, a problem solver, and a brand ambassador for Shentel in the community.

Requirements

• Goal-driven and motivated by performance-based earnings
• A strong communicator who builds rapport easily
• Resilient, self-motivated, and comfortable working independently
• Customer-focused, professional, and excited to represent Shentel in the community

Responsibilities

• Welcome and assist customers through face-to-face interactions in the Shentel store
• Provide sales and service support through our inbound customer call queue and make outbound warm calls to potential customers
• Ask thoughtful questions, identify customer needs, and recommend Shentel solutions
• Build relationships, follow up with customers, and grow your customer base
• Use the sales techniques learned through paid training to meet and exceed goals
• Process customer payments by credit card and cash

Benefits

• Base salary + uncapped commission
• Paid training with ongoing coaching and team support
• Medical, dental, vision, and life insurance
• 401(k) with company contribution
• Paid time off, holidays, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed