Retail Sales Coordinator

Airgas•Largo, FL

10d•Onsite

About The Position

The Sales Coordinator will provide support for Medical and Retail Total Access Sales Associates. Primary functions will include tasks that require high volume or time-consuming daily administrative work. This will ensure that these tasks are completed accurately and timely allowing the sales associates to focus on sales activities.

Requirements

2+ years of sales/customer service experience

Nice To Haves

BS preferred, experience will be considered in lieu of degree
SAP experience preferred

Responsibilities

Lead/Database Management: SPOC for each GPO to assign leads to the correct team member. Once Lead is fully vetted, input/upload into Salesforce and assign rep. Review customer member listing in SAP to ensure member is not tied to any other GPOs, Regional Contracts or Strategic Accounts. Works with Germantown e-business team on incoming inquiries, new business, leads and cases specifically for any new or existing Medical business. Vets the information, assigns to regional TA rep to work.
Customer Interface: Work directly with each GPO's Airgas contact to provide administrative support on the following: Verify executed PSA status upon request to GPO. Ensure account setup and pricing is in place in SAP and the PSA has been fully executed. Coordinate new strategic account setups with TA rep (ensure proper setup, close loop on account/ order numbers/ ETA with corporate contacts). Provide Salesforce Lead Reports upon request.
Region/Germantown/NAM Interface: Send signed PSAs to GPO Team in Germantown for Region Signoff and Tag. Follow up with Germantown team on any PSAs that have not been signed. Assist RCs with any questions on GPO, work out processes needed to best serve the RCs SOPs. Engage with NAM on any issues that require their attention. For example, unpublished price increases.
Manage the DNU process and timeline. Many of these requests stem from ownership changes within the larger automotive groups
Cylinder audits, discrepancies, transfers. These types of requests can require multiple follow-ups to ensure they are done correctly and timely
Mass new account requests. This is typical with ownership changes within retail chains for both SA and XBU accounts
Large or more complex credits, returns and disputes
Large quantity needs for SAP updates and maintenance. This stems primarily from monthly GPO changes in which we need to follow processes to confirm membership, add/remove locations and ensure appropriate tagging of the accounts.