Xfinity Retail Sales Consultant (Redmond, WA)

Comcast•Redmond, WA

8d•Onsite

About The Position

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, Comcast sets the pace in a variety of innovative and fascinating businesses and creates career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. This role involves engaging customers, demonstrating products, providing outstanding customer service, meeting sales targets, assisting with billing inquiries, and acting as a brand ambassador. It requires a passion for technology, especially Comcast products and services, and maintaining up-to-date product knowledge. The position also involves adhering to retail operational policies and procedures to ensure a professional store environment. This is a career with no limits, offering on-the-job training, comprehensive benefits, and unlimited salary potential with uncapped commissions.

Requirements

High School Diploma or equivalent
Adjusting to a full time, flexible, variable work schedule to meet retail operational needs, including days, evenings, weekends, and holidays as necessary
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.
Communication
Critical Thinking
Problem Solving
Customer-Focused
Persuasion
Professional Integrity
Resilience
Self Motivation
Teamwork
Technical Knowledge
Workplace Organization
2-5 Years Relevant Work Experience

Responsibilities

Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
Providing outstanding customer service with all customer interactions.
Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Contributing to a fun and competitive environment.
Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.