Retail Sales Consultant

AT&T • Collierville, TN

1d • Onsite

About The Position

The Retail Sales Consultant creates meaningful customer connections through personalized sales expertise, helping customers identify products and services that meet their needs. The role uses AT&T’s product portfolio to meet sales objectives and earn hourly pay plus commission. Consultants demonstrate products, provide courteous service, and contribute to the store and local community through events, online order fulfillment, and outbound calls. Training and coaching are provided for candidates without sales experience.

This is a fast-paced, team-oriented retail role. The schedule falls between 9 a.m. and 9 p.m. and includes weekends; monthly seniority-based schedules are available two weeks in advance. Work may be required at other locations based on business needs. The position requires flexibility as technology and customer needs evolve.

Requirements

• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to stand for long periods.
• Ability to lift up to 25 pounds.
• Ability to operate a personal computer, wireless equipment, copier, and fax.
• Ability to work at other locations as business needs require.
• Ability to adapt to changing technology and ways of meeting customer needs.
• Ability to perform the job’s essential functions with or without reasonable accommodation.

Nice To Haves

• 1–3 years of retail, customer-facing, or sales experience preferred.
• A competitive spirit and desire to meet and exceed sales goals.
• Prior retail or customer-facing sales experience is a plus.

Responsibilities

• Meet and exceed sales goals using a consultative approach to guide customers through available options.
• Stay current on data and entertainment technology and devices, including Wi-Fi, data devices, and TV entertainment tools.
• Understand customer needs and explain how products and services can address them.
• Educate and engage customers through product demonstrations.
• Provide prompt and courteous customer service.
• Work effectively in a fast-paced team environment and handle multiple tasks.
• Participate in community events, fulfill online orders, and make outbound calls to existing and potential customers.
• Complete store opening and closing procedures according to written procedures.
• Submit transaction journals daily.
• Assist with inventory maintenance.
• Complete paperwork accurately and on time.

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Tuition reimbursement
• Paid time off and holidays
• At least six company-designated holidays and additional PTO, depending on bargaining group
• Sick leave
• Paid parental leave
• Adoption reimbursement
• Short-term and long-term disability benefits
• Life and accidental death insurance
• Supplemental benefits, including critical illness, accident, hospital indemnity, and group legal programs
• Employee Assistance Programs (EAP)
• Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, internet (including fiber where available), and phone
• Competitive hourly pay with additional monthly commission opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed