About The Position

As a Retail Sales Consultant at Swarovski, you will deliver exceptional customer service, create memorable brand experiences, and inspire customers with your passion for Swarovski products while achieving sales goals and contributing to a vibrant team. You will build emotional connections through storytelling, foster customer loyalty, and help maintain a welcoming and organized store environment. You will also use digital tools to enhance the customer experience and stay current on brand products. Swarovski offers product and personal training, employee discounts, and development opportunities. Sales Consultants may grow into leadership or specialist roles such as Store Manager, Trainer, or Visual Merchandiser. The company describes sustainability, responsibility, diversity, and inclusion as important to its brand and is an equal opportunity employer.

Requirements

  • Passion for fashion, luxury, or lifestyle brands.
  • Experience in a multicultural retail environment.
  • Excellent, proven customer service skills and a personality that builds trust.
  • Curiosity, empathy, a results-driven approach, teamwork, and a commercial mindset.
  • Digital savvy and comfortable using retail technology.
  • Confidence expressing individuality and bringing creative ideas to the team.

Responsibilities

  • Deliver outstanding customer service and create emotional connections through storytelling.
  • Build trust and lasting customer relationships and promote loyalty programs.
  • Achieve individual and team sales goals and take accountability for results.
  • Collaborate with the team to create a welcoming, organized store environment.
  • Stay up to date on brand product knowledge and use digital tools to enhance the customer experience.

Benefits

  • Exclusive employee discounts on Swarovski products.
  • Global employee assistance program providing support for mental, physical, and emotional health, managerial support, and financial and legal matters.
  • Comprehensive product and personal training.
  • Development opportunities, including potential progression into Store Manager, Trainer, or Visual Merchandiser roles.
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