About The Position

As a Retail Sales Consultant at Swarovski, you will deliver exceptional customer service, create memorable brand experiences, and inspire customers with your passion for the company’s products while achieving sales goals and contributing to a vibrant team. The role is seasonal and based at Park City Center in Lancaster, Pennsylvania. Swarovski creates crystal-based products and designs, manufactures, and sells crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. The company highlights sustainability and responsibility, including circular innovation, diversity and inclusion, and the philanthropic work of the Swarovski Foundation. Swarovski is an equal opportunity employer committed to fair, inclusive recruitment and a workplace where everyone feels they belong.

Requirements

  • Passion for fashion, luxury, or lifestyle brands.
  • Experience in a multicultural retail environment.
  • Excellent, proven customer service skills and a personality that builds trust.
  • Curiosity, empathy, a results-driven approach, teamwork, and a commercial mindset.
  • Digital savvy and comfortable using retail technology.
  • Confidence expressing individuality and contributing creative ideas to the team.

Responsibilities

  • Deliver outstanding customer service and create emotional connections through storytelling.
  • Build trust and lasting customer relationships and promote loyalty programs.
  • Achieve individual and team sales goals and take accountability for results.
  • Collaborate with the team to create a welcoming, organized store environment.
  • Stay up to date on product knowledge and use digital tools to enhance the customer experience.

Benefits

  • Exclusive employee discounts on Swarovski products.
  • Global employee assistance program with mental, physical, and emotional health support, managerial support, and financial and legal assistance.
  • Comprehensive product and personal training.
  • Development support and opportunities to grow into leadership or specialist roles such as Store Manager, Trainer, or Visual Merchandiser.
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