Retail Sales Clerk II - West Valley

State of Utah • West Valley, UT

2d • Onsite

About The Position

The department of Alcoholic Beverage Services is seeking individuals with strong work ethics, ready to thrive in a challenging and dynamic work environment while enhancing their leadership skills. This is an opportunity to be part of a "spirited" team at their newest location in West Valley, Utah. The role contributes to the department's service-focused mission by providing superior customer service to the public.

Requirements

• 21 years of age or older.
• Able to lift up to 50 pounds.
• Able to work a flexible schedule, including various shifts Monday through Saturday from 8:00 AM to 10:00 PM.
• Able to pass a criminal background check.
• The ability to speak clearly and understand spoken information effectively.
• Able to provide excellent customer service by assessing customer needs and meeting high quality standards.
• Active Listening & Speaking: Ability to give full attention to customers and team members, ask thoughtful questions, and convey information clearly and professionally.
• Persuasion & Negotiation: Skilled at influencing positive outcomes, guiding conversations, and helping to reconcile differences or objections.
• Interpersonal Awareness: Strong ability to understand customer reactions, maintain situational awareness, and respond with tact and professionalism in a fast-paced environment.
• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to daily challenges.
• Problem Sensitivity: A proactive mindset with the ability to quickly recognize when something is wrong—or likely to go wrong—and address it early.
• Service Orientation: A helpful, positive attitude with a strong focus on actively looking for ways to assist customers and support the team.
• Product Knowledge & Promotion: Ability to learn our product inventory, conduct casual product demonstrations or recommendations, and utilize basic sales techniques to enhance the customer shopping experience.
• Customer Service Excellence: Dedicated to assessing customer needs, ensuring high standards of service quality, and proactively handling customer feedback to ensure a positive visit.
• Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.
• Extensive standing/walking (approx. 70%/30% of shift).
• Must lift, pull, push, and carry 50 lbs. frequently.
• Requires constant balancing, grasping, and finger dexterity.
• Frequent bending, stooping, kneeling, twisting, reaching, and seeing.
• Requires frequent talking, hearing, and hand/wrist/arm use.
• Walk on either level or uneven surface frequently.
• Occasional climbing.

Nice To Haves

• Preference may be given to current employees of the Department of Alcoholic Beverage Services.

Responsibilities

• Greet and assist customers in finding products, making selections, and sharing product knowledge.
• Strictly verify IDs to ensure all sales are made only to customers 21 and over, screen for intoxication, and maintain situational awareness for loss prevention.
• Process transactions accurately at a cash register, handle cash and card payments, give correct change, and balance the till at the end of a shift.
• Assist in receiving, inspecting, storing, and displaying merchandise.
• Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
• Maintain the facility in a clean, orderly, and safe condition (including occasional light maintenance like clearing sidewalks).
• Assist with inventory spot-checks and help support store operations during peak times or in the absence of management.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.
• Guaranteed Time Off: All our stores are closed on Sundays and all state/federal holidays.
• Stability & Growth: We are a statewide agency with a 2025 Strategic Plan focused on modernizing technology and investing in our workforce.
• Total Rewards: Enjoy the security of being a State of Utah employee, which includes a comprehensive benefits package, retirement options, and a culture that values service excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed