Retail Sales Associate
About The Position
At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years. GENERAL FUNCTION The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in-depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.
Requirements
- High school diploma or equivalent.
- 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Must be punctual and reliable. Timeliness and dependability are essential.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
- Demonstrated ability to achieve sales targets and exceed customer expectations.
- A team-player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
- Is a natural problem-solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
- Ability to stand for extended periods and lift up to 25 pounds.
Nice To Haves
- Experience operating a POS system.
- Luxury sales or eyewear industry experience.
Responsibilities
- Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
- Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
- Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
- Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
- Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products.
- Assist with minor adjustments and repairs.
- Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
- Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
- Understands and adheres to all brand policies and procedures.
- Perform other miscellaneous duties as assigned by management.
Benefits
- health care
- retirement savings
- paid time off/vacation
- various employee discounts
- competitive bonus and/or commission plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
