Part-Time Retail Sales Associate

Live Parallel•Orlando, FL

17h•Onsite

About The Position

Retail Sales Associates care for patients and customers at Surterra Wellness retail locations, serving as product and industry experts. They provide knowledgeable, exceptional service and help make stores welcoming places where everyone feels they belong. Surterra Wellness is a retail brand under Parallel, a multi-state cannabis company operating in Florida, Massachusetts, and Texas. This part-time position is scheduled for 15–20 hours per week. Availability is required for at least two evening shifts from 4:30–8:30 p.m. and at least one weekend day. Store hours are Saturday 10 a.m.–8 p.m. and Sunday 11 a.m.–6 p.m. The role involves advising customers and caregivers about cannabis products, supporting patient intake and sales, maintaining required records and confidentiality, resolving customer concerns, and keeping the store clean.

Requirements

Must be at least 21 years old.
High school diploma or equivalent.
Valid government-issued photo ID.
Flexible availability, including evenings, weekends, and holidays; this role requires at least two evenings from 4:30–8:30 p.m. and at least one weekend day.
One year of experience in retail or a related industry where customer service is critical.
Ability to operate a computer and other office machinery constantly.
Strong attention to detail and ability to multitask and manage time effectively.
Excellent communication and organizational skills.
Ability to manage difficult situations and resolve them in a timely, professional manner.
Proficiency with Microsoft Office Suite.
Ability to remain stationary for prolonged periods during a shift.
Ability to assist with lifting stock and materials.
Ability to occasionally position oneself to retrieve products or materials in the store.
For NETA (MA) and Surterra Wellness (FL) market-driving roles only: ability to remain seated inside a vehicle for extended periods, lift items weighing 50 pounds or more to load onto a vehicle, work in a fast-paced retail environment, and bend repetitively.

Nice To Haves

Experience in the cannabis industry.

Responsibilities

Provide best-in-class customer service that exceeds expectations and builds rapport using the established customer service model.
Provide customers and caregivers with cannabis recommendations, discussing therapy goals, product effects, potency, dosing, consumption methods, and administration.
Participate in patient intake and enter and maintain appropriate paperwork and patient records.
Receive, prepare, and complete patient orders and sales accurately using the point-of-sale system.
Maintain accurate records of activities and customer records in accordance with state, local, and federal regulations.
Protect the privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
Escalate customer conflicts or complaints appropriately and foster patient relationships and brand loyalty.
Maintain store cleanliness daily.