Retail Sales Associate, Midway Crossings - Full Time

Macy's•Miami, FL

18h•Onsite

About The Position

As a Retail Selling Colleague, you combine results-oriented selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with appropriate products and services. You work on the sales floor and in fitting rooms, using product knowledge and a personal approach to build trust, meet sales goals, and encourage customer loyalty. The role focuses on selling and customer engagement, not just cashiering, and also includes keeping the shopping space clean, organized, and inviting. At the start of the day, colleagues prepare the sales floor, review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and get ready to engage customers. Throughout the day, they welcome customers, build friendly relationships, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another through honesty, care, and collaboration, while continually learning and working toward individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, along with dependable attendance and punctuality.

Requirements

Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Ability to adapt to changing priorities and be resourceful.
Ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Nice To Haves

At least 1 year of selling or customer service experience is preferred.

Responsibilities

Welcome customers and create friendly, personal conversations to build customer relationships.
Understand customers’ needs and provide personalized product and service recommendations.
Drive sales performance, meet sales goals, and use effective selling behaviors.
Learn about new arrivals, top-selling items, trends, and promotions to engage and educate customers.
Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
Update signs and pricing and support merchandise moves as needed.
Share loyalty program benefits and ensure customers have what they need before concluding each interaction.
Work collaboratively with colleagues and contribute to individual and store results.
Use a cash register and process register transactions as needed.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.