Retail Sales Associate - San Leandro
About The Position
Pet Food Express is seeking a sales-driven Retail Sales Associate to help pet parents find products and solutions for their pets. Sales Consultants proactively engage with customers, make tailored recommendations using the Pet Food Express Whole Life Approach, and provide trusted advice and a friendly shopping experience. The role includes customer service, sales, product education, checkout, stocking, and general store upkeep. Employees participate in daily training and ongoing educational programs to build product knowledge and sales skills. The position has physical requirements, including lifting and carrying merchandise and performing store-cleaning tasks.
Requirements
- A passion for pets and a desire to help pet parents find suitable solutions.
- A sales-driven attitude and desire to exceed goals.
- A warm, welcoming personality and strong customer-service mindset.
- Eagerness to learn and participate in daily educational activities.
- Dependability, reliability, strong attendance, and punctuality.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following safety rules.
- Ability to climb and balance using a ladder and/or step stool.
- Ability to stand, walk, bend, stretch, and perform repetitive motions throughout a shift.
Nice To Haves
- Previous retail experience.
- Previous experience with pets.
Responsibilities
- Proactively approach and engage with customers and their pets.
- Ask questions to understand customer needs and build lasting relationships.
- Use the Pet Food Express Whole Life Approach to provide tailored product recommendations.
- Participate in daily training and ongoing educational programs to improve product knowledge and sales skills.
- Stay informed about new products, promotions, and the pet community.
- Educate customers about product benefits and solutions for their pets’ needs.
- Maintain reliable attendance and punctuality.
- Operate the cash register and provide a friendly checkout experience.
- Unload shipments and stock the store.
- Clean and maintain the store, including sweeping, mopping, and cleaning pet messes as needed.
- Support store operations by performing additional duties as assigned.
Benefits
- Career paths and advancement opportunities.
- Continued learning and leadership training.
- Generous in-store employee discount that extends to family.
- Company-sponsored life insurance.
- Pet insurance.
- Employee Assistance Program (EAP).
- Paid time off for full-time employees.
- Health insurance for full-time employees.
- 401(k) with employer match.
- Employee referral bonuses.
- Opportunity to bring a well-behaved pet to work.
- Opportunities to participate in community events and fundraisers benefiting local rescue and shelter partners.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
