Retail Sales Associate, Falls - Full Time

Macy's•Kendall, FL

2d•$15 - $20

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn what each customer needs, offer personalized recommendations, and connect customers with appropriate products and services. Through warmth, product knowledge, and a personal approach, you help make visits memorable, achieve selling goals, build trust, and inspire customer loyalty. The role focuses on customer engagement and smart selling behaviors and is more than cashiering. You also help keep the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. They welcome customers, build relationships through friendly conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share Loyalty program benefits, ensure customers have what they need, and end interactions with a sincere thank-you. The role involves collaborating with colleagues, pursuing sales goals, and continually learning and improving. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
Ability to work independently and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Welcome customers and engage in friendly, personal conversations to understand their needs and build relationships.
Offer personalized recommendations and connect customers with relevant products and services.
Achieve sales goals through customer engagement and smart selling behaviors.
Maintain a clean, organized, and shoppable sales floor and fitting rooms; recover the floor, update signs and pricing, and support merchandise moves.
Share Loyalty program benefits, ensure customers have what they need, and thank them sincerely at the end of the interaction.
Collaborate with colleagues and support one another to serve customers and communities.
Continue learning and improving to contribute to individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice