Retail Sales Associate

Palmer Food Service•Rochester, NY

5d•$16 - $18•Onsite

About The Position

Palmer Food Services is seeking a Retail Sales Associate to join their team. The company offers competitive wages and a generous benefit package, with opportunities for advancement through excellent performance and contribution to the company's mission, vision, and values. Palmer Food Services values its diverse and talented team, considering its associates its 'unfair advantage'. The company culture is built on honesty, integrity, service, excellence, collaboration, teamwork, family, community, dependability, loyalty, and compassion.

Requirements

High school diploma or state issued equivalency certificate.
Strong interpersonal skills, friendly, outgoing personality
Excellent written and verbal communication skills
Ability to work in a fast-paced retail store environment

Nice To Haves

Previous experience working with meat, seafood, or other fresh food products

Responsibilities

Assist customers with all items sold in the Market, including fresh fish, fresh meat, chef case items, menu items, and frozen foods.
Maintain a basic knowledge of product offerings to answer customer questions, including types of fish, cuts of meat, cooking methods, and featured/sale items.
Cut, weigh, wrap, and label meat and seafood products to customer specifications and store standards.
Ensure all products are fresh, rotated properly, and attractively displayed in the meat and seafood cases.
Follow all food safety and sanitation guidelines for handling, storing, and cleaning procedures.
Demonstrate exceptional customer service by being polite, friendly, attentive to needs, and providing information or assistance as required—including answering phones professionally.
Operate the cash register system and assist with various types of transactions, including cash, check, credit cards, food stamps, gift cards, and Advantage Club cards.
Resolve customer issues related to sales, including special orders, complaints, and refunds.
Keep work areas neat, clean, and well-stocked—including inventory for fresh fish, meat, cooked food, and grocery items.
Adhere to store hours and coordinate with teammates for break and lunch schedules while remaining flexible based on customer demand.
Communicate customer needs and concerns to the Manager on Duty and collaborate with management to ensure excellent service.
Present a professional image through proper attire, grooming, and hygiene as outlined in the employee guidebook.
Abide by the Palmer Food Services Employee Handbook and demonstrate an understanding of the Company’s culture, goals, and objectives.
Be willing to cross-train in other areas of the company and assist where needed.
Perform all other duties as assigned by the Market General Manager.