Retail Sales Associate, Southlake Mall - GA - Full Time

Macy's • Morrow, GA

2d • Onsite

About The Position

As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty - making each visit both meaningful and successful. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in. Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence. On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back. Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves. They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name. We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. And we know that excellence is a journey - we strive to improve every day , take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to understand and communicate effectively with customers, co-workers, and supervisors in English
• Must be able to read and understand employment policies and safety rules/procedures in English
• Must be comfortable communicating and collaborating with customers and colleagues
• Must be able to meet daily sales goal challenges
• Must enjoy meeting people, learning about them, and sharing information
• Must be resourceful and eager to start a new venture and can adapt to changing priorities
• Must be able to work independently and as part of a team
• Must be able to handle electronic devices with no problem
• Must be able to talk, lift, constantly move, stand, and reach with arms and hands
• Must be able to stand for at least two consecutive hours
• Must be able to lift at least 25lbs
• Must be able to stoop, kneel, crouch, and climb ladders
• Must be able to reach, including above eye level
• Must have frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Requires close vision, color vision, depth perception, and focus adjustment

Nice To Haves

• Prioritize your well-being with paid time off
• Build community by joining one of our Colleague Resource Groups
• Make a difference through our volunteer opportunities

Responsibilities

• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• Meet daily sales goal challenges
• Enjoy meeting people, learning about them, and sharing information
• Be resourceful and eager to start a new venture and can adapt to changing priorities
• Work on your own but are great with team dynamics
• Handle electronic devices with no problem
• Talk, lift, constantly move, stand, and reach with arms and hands
• Stand for at least two consecutive hours
• Lift at least 25lbs
• Stoop, kneel, crouch, and climb ladders
• Reach, including above eye level
• Use computers and other technology, including handheld equipment, cash register
• Process register transactions
• Keep the shopping space clean, organized, and inviting
• Recover the floor and fitting rooms
• Update signs and pricing
• Support any needed merchandise moves
• Share Loyalty program benefits
• Ensure customers have all they need
• End interactions with a sincere thank-you
• Support one another with honesty, care, and collaboration

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Eight paid holidays
• Continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed