Retail Sales Associate

Butterfly Wonderland•Scottsdale, AZ

About The Position

The Retail Sales Associate maintains outstanding customer service, generates sales, merchandises products, and supports the store management team. The role requires a customer-service focus, a positive attitude, and availability to work weekends and holidays. The associate serves customers by helping them find merchandise, answering questions, explaining products and store policies, recommending items, processing purchases and returns, and maintaining displays and store cleanliness. The associate also supports daily store operations, shipment processing, safety, and security. A Food Handlers license must be obtained to assist in the café when needed. The associate must be able to work a flexible schedule, including evenings, weekends, and holidays, and meet the stated physical and medical requirements. These include standing and walking for extended periods, occasionally lifting or moving up to 50 pounds, working in varying weather and potentially loud conditions, and completing pre-employment screening. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Team members are expected to exemplify the Employee Promise by taking ownership, anticipating guest needs, treating customers and coworkers respectfully, maintaining a positive and ethical approach, learning about products and services, taking responsibility for their surroundings and resources, and valuing each team member. The company describes inclusion and diversity as drivers of success and values the varied perspectives and experiences of its team members.

Requirements

Previous experience in a retail environment.
Knowledge of store products and willingness to learn.
Excellent customer service skills and commitment to service excellence and customer satisfaction.
Excellent verbal and written communication skills, with the ability to communicate clearly and effectively in all situations.
Fast learner with a cheerful, positive attitude.
Strong team player who can also work independently with minimal supervision.
Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask.
Ability to work flexible hours, including evenings, weekends, and holidays, to meet business needs.
Successful completion of all pre-employment screening.
No history of animal- or plant-related allergies that might interfere with ability to work.
Ability to occasionally lift, move, carry, push, or pull up to 50 pounds.
Ability to stand and walk for long periods and use hands to handle or feel and reach with hands and arms.
Ability to balance, stoop, kneel, crouch, climb stairs, or crawl.
Ability to frequently talk and hear, and to perceive and respond to verbal and visual direction and the surrounding environment.
No impairment of sight, smell, hearing, touch, balance, or agility of movement that might interfere with ability to work.
Ability to take directional cues directly or indirectly.
Ability to work in an environment that may be loud, in all weather conditions, and in occasional extreme hot or cold, wet, or humid conditions.
Ability to communicate and relate well to people of all ages and to coworkers.
Ability to work as part of a team in a constantly changing environment and individually with minimal supervision.

Nice To Haves

Knowledge of retail computer systems.

Responsibilities

Maintain awareness of promotions and current sales, payment, exchange, and security policies.
Execute daily operational goals and priorities assigned by store management.
Uphold merchandising and store cleanliness standards.
Participate in processing new shipments and keep receiving and back-stock areas clean and organized.
Respond to safety issues.
Help customers locate merchandise and process special orders.
Greet customers, identify their needs, answer questions, and provide information about store policies, procedures, and merchandise.
Open and close cash registers; count money, separate charge slips, coupons, and vouchers; balance cash drawers; and make deposits.
Compute sales prices and totals, and receive and process cash or credit payments.
Recognize security risks and theft, and know how to prevent or handle these situations.
Recommend, select, and help locate or obtain merchandise based on customer needs and preferences.
Describe merchandise and explain its use, operation, and care.
Ticket, arrange, and display merchandise to promote sales.
Prepare sales slips or sales contracts.
Clean shelves, counters, and tables.
Exchange merchandise, accept returns, bag or package purchases, and wrap gifts.
Obtain a Food Handlers license to assist in the café when needed.
Follow the Employee Promise, including taking ownership, treating customers and coworkers respectfully, learning about products and services, and taking responsibility for store surroundings and resources.