Retail Sales Associate
About The Position
The Retail Sales Associate provides friendly and efficient customer service while supporting register operations, sales-floor recovery, stocking, merchandising, and merchandise rotation. The position accurately processes customer transactions, assists customers throughout the store, and helps maintain a clean, organized, safe, and inviting shopping environment. This role supports Goodwill NLA's mission of Improving People's Lives Through the Power of Work by creating a positive customer experience and helping maximize revenue from donated goods to support workforce programs and community services.
Requirements
- High school diploma, HiSET/GED, or equivalent preferred.
- Previous retail, cashier, or customer-service experience preferred but not required.
- Must complete and maintain any safety, equipment, or other position-specific training or authorization required for assigned duties.
- Employment is contingent upon successful completion of a background check and any additional screenings required by agency policy.
- Strong customer-service and interpersonal skills.
- Ability to accurately handle cash and complete point-of-sale transactions.
- Ability to learn and follow cash-handling, payment-card, discount, refund, and register procedures.
- Ability to organize and maintain merchandise in a busy retail environment.
- Attention to detail and basic numerical accuracy.
- Ability to learn and use point-of-sale and other workplace technology.
- Ability to work effectively with others and adapt to changing customer and store needs.
Responsibilities
- Greets and assists customers and provides courteous, responsive service throughout the shopping and checkout experience.
- Answers routine questions regarding merchandise, sales, and store information and refers pricing disputes or other concerns to management as appropriate.
- Promotes approved agency initiatives, including Round-Up or other customer-supported mission programs.
- Responds appropriately to routine customer concerns and involves the Manager on Duty when additional assistance is needed.
- Accurately processes cash, credit/debit, and other authorized transactions using the point-of-sale system.
- Follows applicable cash-handling, payment-card, discount, void, refund, and register-control procedures.
- Maintains an accurate cash drawer and completes required beginning- and end-of-shift register procedures.
- Stocks and moves merchandise to appropriate sales-floor locations.
- Recovers and organizes racks, shelves, displays, dressing rooms, and other assigned areas throughout the shift.
- Supports established merchandise rotation, pull, categorization, and presentation standards.
- Identifies damaged, improperly tagged, or otherwise nonconforming merchandise and routes it appropriately.
- Helps maintain clean, accessible, and hazard-free customer and sales-floor areas.
- Supports loss prevention by remaining attentive to store activity and promptly reporting suspicious behavior rather than personally confronting suspected theft.
- Safely moves merchandise and uses authorized equipment as required.
- Assists in donation, processing, or other store operational areas as assigned and trained.
- Follows required safety, PPE, cash-control, security, and asset-protection procedures.
- Attends required meetings and trainings.
- Performs other duties as assigned in support of store operations and the agency mission.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
