Retail Sales Associate - Golf Clubs
About The Position
PGA TOUR Superstore is seeking an enthusiastic, self-motivated, flexible Hard Goods Associate to help deliver its vision of inspiring people through golf and tennis. Reporting to the Sales and Service Manager, the Associate engages Customers in Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the Customer experience. The role also supports front-end operations such as returns, exchanges, and promotions, maintains merchandise presentation and operational areas, demonstrates golf-club product knowledge, and assists with club fitting. Exceptional Customer service and collaboration with team members are central to success. The Associate provides information about products and services, keeps merchandise and equipment in strong condition, and helps maintain a clean, professional environment. The position requires flexible availability, including nights, weekends, and holidays, and involves standing for extended periods, climbing ladders, moving throughout the store, and lifting a 30 lb. box overhead.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to learn business acumen quickly with appropriate training.
- Strong self-accountability and a proactive drive for results.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Ability to maintain flexible availability, including nights, weekends, and holidays.
Nice To Haves
- Retail sales, customer service, or similar experience.
Responsibilities
- Engage Customers throughout the Hard Goods areas and provide world-class service, building lasting relationships.
- Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist as needed.
- Maintain merchandise presentation and stock levels in the Simulators, Putting Green, and Accessories areas.
- Ensure Hard Goods areas, equipment, and supplies remain maintained and operational.
- Keep the Hard Goods area clean and professionally presented.
- Demonstrate golf-club product knowledge and explain product features, benefits, and differences to Customers.
- Perform customer fittings using PGA TOUR Superstore-trained fitting techniques.
- Assist Customers with club fitting, including choosing shafts, grips, and specifications.
- Promote products and services and inform and educate Customers about available offerings.
- Stay informed about upcoming merchandising promotions and marketing events using bulletins on The Links, and maintain merchandising presence throughout each promotion.
- Demonstrate ethical conduct, safety, and compliance across departments.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
