Hiring Event for Retail Sales Associate 16 to 18 Oct ABERDEEN | Beards Hill Rd 2

Arch Telecom•Aberdeen, MD

1d•Onsite

About The Position

Arch Telecom is hiring a Mobile Associate (Retail Sales Associate) to work as part of a retail team and represent its wireless brand. Associates create excitement around products and services, focus on customer needs, build relationships, and educate customers about device and service solutions. This is a learning role in which associates build the skills and expertise needed to prepare for promotion to Mobile Expert after completing training. The position involves helping customers continue their shopping journey across online, customer-care, and in-store channels; demonstrating technology; and recommending personalized solutions, including accessories and Internet of Things devices. Associates use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and guide customers through purchases. They complete training on the in-store experience, skills, processes, systems, and reference resources, while partnering with colleagues across sales and customer service to resolve issues and identify small-business leads. The posting offers full-time (40 hours) or part-time (20+ hours) availability. The role is based at the Aberdeen, Beards Hill Road 2 location; no remote or hybrid arrangement is specified.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Six months of customer service and/or sales experience; retail experience preferred.
Strong desire to learn and build meaningful connections with customers.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail-environment experience.

Responsibilities

Help customers continue their shopping journey across online, customer-care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of technology in the store.
Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer-service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.