Hiring Event for Retail Sales Associate 16 to 18 Oct ABERDEEN | Beards Hill Rd 2
About The Position
Arch Telecom is hiring a Retail Sales Associate, referred to in the posting as a Mobile Associate, for its Aberdeen, Maryland retail location. Mobile Associates work as part of a retail team to represent the brand, create excitement around products and services, and focus on customers’ needs. This is a learning role: the associate works with the team to develop the skills and expertise needed to prepare for promotion to Mobile Expert after completing training. The role centers on delivering a high-quality customer experience, building customer loyalty and relationships, and helping customers find wireless devices, services, accessories, and Internet of Things products that fit their needs. Associates learn in-store processes, digital tools, systems, and product knowledge while partnering with colleagues across retail, business, and customer-service channels to resolve issues and support a seamless customer experience.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work of 40 hours or part-time work of 20 or more hours.
- Strong desire to learn customer-advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail-environment experience.
Responsibilities
- Learn and build proficiency in customer service while delivering a high-quality customer experience and building customer loyalty.
- Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of current technology.
- Sell alongside customers to identify personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Become proficient with digital tools used to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong relationships with peers and contribute to shared accountability for company success.
- Provide a first-class customer experience while contributing to sales and performance goals.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
